Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Emily Deakin

Bedfor,Bedfordshire

Summary

Accomplished professional with extensive expertise in leadership, staff management, and decision making. Demonstrates exceptional time-management, communication, and customer service skills, ensuring outstanding customer engagement and service excellence. Proficient in product knowledge, relationship-building, training and development, sales analytics, task prioritisation, budget planning, cultural awareness, quality control measures, emotional intelligence, and safety consciousness. Committed to driving organisational success through strategic planning and effective team collaboration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Caffe Nero
Milton Keynes, Bedford
08.2018 - 12.2020
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Created a positive work environment, resulting in higher employee morale.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Assisted in recruitment process to build an effective workforce.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Monitored sales performance regularly adjusting strategies as required.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Minimised inventory loss for improved profit margins.
  • Monitored health and safety measures for guaranteed compliance.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Established clear budgets and cost controls strategies to meet objectives.

Education

Sociology and Criminology

University of Bedford
Bedford
09.2024 -

Skills

  • Leadership skills
  • Staff management
  • Decision making
  • Time-management
  • Positive attitude
  • Excellent communication
  • Outstanding customer service
  • Customer engagement
  • Customer service excellence
  • Product knowledge
  • Relationship-building
  • Training and Development
  • Sales analytics
  • Task prioritisation
  • Budget planning
  • Cultural awareness
  • Quality control measures
  • Emotional intelligence
  • Safety consciousness

Affiliations

  • PC Gaming. Cosplay. Playing Hangdrum. Painting and Drawing. Reading.

Certification

NOCN Pathways to Advanced Study Level 2

Cache Certificate for the Children and Young People's Workforce Level 2

City & Guilds Horticulture Distinction*

Languages

English
Native
French
Intermediate
Welsh
Beginner
German
Intermediate
Spanish
Beginner
Italian
Beginner
Japanese
Beginner

Timeline

Sociology and Criminology

University of Bedford
09.2024 -

Assistant Manager

Caffe Nero
08.2018 - 12.2020

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Emily Deakin