EMILY CROFT
Exeter,Devon
Summary
Organised and dependable Bar Shift Leader with 6 years of experience in the hospitality sector. Successful at managing multiple targets with a consistent positive can-do attitude. Willing to take on greater responsibilities to meet team goals. Offering strong leadership and communication skills, combined with keen understanding of customer service and team coordination. Knowledgeable about creating a welcoming atmosphere and ensuring smooth daily operations. Ready to use and develop management, organisational, and conflict resolution skills to further progress in my career.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work history
Bar Shift Leader
JD Wetherspoon
Exeter, Devon
2020.08 - Current
- Supporting the team by showing respect and readiness to help where needed.
- Working nights, weekends and bank holidays with flexible shift availability.
- Using Microsoft Office products and other software tools to create documents and analyse & keep track of data.
- Learning new skills quickly and applying them to daily tasks.
- Delivering friendly, efficient customer service and handling challenging situations calmly.
- Cleaning stations and equipment to uphold faultless hygiene standards.
- Handling cash transactions accurately, ensuring daily till balance matches recorded sales.
- Handling customer complaints with professionalism and discretion.
- Ensuring adherence to all licensing laws, maintaining venue's good standing in community.
- Oversee line cleaning and cellar management.
- Completing accurate end-of-day financial routines for cash and card transactions.
- Coordinating Front of House and Back of House staff ahead of events for smooth execution and guest satisfaction.
- Achieving financial goals through rigorous budgeting and forecasting.
- Bringing enthusiasm and positivity to busy periods consistently.
- Overseeing daily operations to achieve high productivity levels.
- Proactively listening to concerns and going above and beyond for excellent service.
- Supervising cleanliness of bar area to maintain a welcoming environment.
- Supporting Pub Manager in administrative tasks for smooth operation of establishment.
Education
Bachelor of Laws - Law
University of Exeter
Exeter, Devon 2023.09 - 2026.06
BTEC Foundation Diploma - Sport and Exercise Science
Exeter College
Exeter, Devon 2020.09 - 2022.06
Skills
- Communication skills
- Leadership
- Working within a team
- Customer service and customer management
- Employee training
- Cellar maintenance procedures
- Microsoft Office proficiency
- Cash reconciliation
Timeline
Bachelor of Laws - Law
University of Exeter
2023.09 - 2026.06
BTEC Foundation Diploma - Sport and Exercise Science
Exeter College
2020.09 - 2022.06
Bar Shift Leader
JD Wetherspoon
2020.08 - Current