Freya Smith

I have held my current position of Front of House Shift Leader at The Man in the Moon for 3 years, beginning my management training in 2022 in Poole before transferring within the company back to my hometown.

Through this position I have undergone JD Wetherspoons SL Academy, a programme consisting of both remote online training courses and in personal practical sessions including;

• P&L guide; evaluating the systems in which we manage our establishments profit and loss, including, but not limited to, hours usage, wet and dry profit intake, maintenance and stocks
• Cash management; being a qualified cash handler
• Equality and Diversity
• Data Protection
• Licensing
• Marketing
• Stock Management
• Maintenance Academy (using the WISDOM system)
• Rota Management (using MyScheduele)
• CDC; cellar, dispense operations and stock management
• Leadership and Coaching
• Admin Expert
• Profitable Kitchens/Kitchen of Excellence
• Customer and Security Management

Through this training I have been appointed several different rolls within my management team, having been in charge of rotas for a team of approximately 50 staff (associates, team leaders, shift leaders and shift managers) using MySchedule.

I was also in charge of stock taking at my previous pub in Poole, cross referencing several reports bi-weekly (off loading reports, line checks, gain and deficit files), ensuring our establishment kept a reliable and efficient record of all FOH inventory, investigating anomaly losses and gains and performing MOS reports for our audits performed by head office.

All these key management skills I have endeavoured to use in the day-to- day operations of The Man in the Moon, ensuring great results both for staff and customer satisfaction.

I began my hospitality career at 18 at The Man in the Moon as a part time job on top of my studies at Island Innovation Sixth Form. As an associate I gained key skills that helped me further my aspirations within the field

• Maintained professional knowledge about various drink recipes and spec, following company specific SOPs
• Engaged in upselling techniques, boosting sales and pub profit
• Checked identification to maintain legal compliance
• Ensured customer satisfaction by providing excellent service
• Cleaned and maintained front of house areas, ensuring high standards of hygiene to comply with the company’s CQSMA standards
• Assisted in training new staff, contributing to team efficiency

• Whilst studying photography at A Level at the Island Innovation Sixth Form, I spent my free time making a small income and building my photography portfolio by photographing live bands at Strings Bar & Venue on the Isle of Wight. Making these connections in the music scene allowed me to expand my work further by being hired by these artists to do separate shoots for their own use, some of which has been used on album covers, Spotify accounts and promotions and some of my work has been featured as headshots for small artists at the Isle of Wight Festival as well as BBC1 sounds introducing.
• More recently I was hired by an independent clothing company on the Isle of Wight (Soluna Clothing) to take stock images for their new products ranging from T-shirts and hoodies to totes and accessories.