Emily Burrows

• Communicated effectively with kitchen staff to make sure that they were able to deliver meals.
• Adapted swiftly to changing situations for uninterrupted service quality.
• Enhanced guest experience with a friendly and helpful attitude.
• Established rapport with regular diners, fostering a loyal client base.
• Handled complaints effectively, resulting in increased customer satisfaction.
• Operated POS systems effectively, accurately processing numerous customer bill payments.

• Supported accurate record-keeping with proficient data entry skills.
• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Handled sensitive information discreetly, maintaining high-level confidentiality at all times.
• Interacted professionally with clients, providing excellent service at all times.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Examined, scanned and input documents into a software system.
• Expedited document filing system with a new, organised method.

In my work experience at Freeths, I worked alongside a solicitor specialising in commercial litigation. I read contracts, provided the solicitor with answers to the client's questions, and gave a legal stance on them. I also had the opportunity to see the networking that a law firm does, and we attended roundtable events that discussed issues in the country for businesses and promoted the firm through this.

I also had the privilege of meeting with clients to discuss their cases and the arbitration process. I noted down information from the conferences and summarised it for my mentor, including the next steps in the process and whether any deadlines need to be met in this case.