Emily Brandon
Kings Lynn,Norfolk
Summary
I’m naturally curious and motivated to learn, always keen to explore new ideas, get involved in change initiatives, and pick up new skills using available tools. This mindset has helped me improve how I and my teams work more efficiently in a fast‑paced environment. I enjoy sprints, problem‑solving, and sharing knowledge, focusing on practical end‑to‑end solutions that define what “good” looks like for real‑life exceptions in fulfilment centres. This supports teams in confidently delivering capabilities and opportunities across UFCs and CFCs.
While I haven’t formally held a Design Manager role, I regularly work beyond my level by contributing ideas, supporting automation‑related projects, and helping teams deliver change with confidence. I learn quickly, ask the right questions, and adapt well, which has enabled me to add value across UFCs and automated CFCs.
I put the end user at the centre of my work, communicating clearly through strong visuals, structured documentation, and practical messaging. I’m known as a creative communicator and am ready to step into a Work Level 2 role.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
UFC Operations Support Executive
Tesco HeadOffice
Welwyn Garden City, Hertfordshire
2024.09 - Current
- Played a leading role in shaping and delivering automated‑enabled operational solutions for Warehouse Management Systems across Urban Fulfilment Centres, ensuring designs were grounded in real operational use and scalable for future growth.
- Provided practical input into future operating models by developing current‑ and to‑be process documentation, identifying risks, constraints and test‑case scenarios early to influence system and automation design decisions.
- Worked closely with technology, product, project teams and third‑party automation partners (including Dematic), using my on the ground operational knowledge to support design development, impact assessment and incident investigations.
- Identified pain points within WMS interfaces (UI/OI), collaborating with the right teams to improve system flow, task management visibility and visibility on day to day tasks.
- Created successful adoption of new automation and process changes from a small brief. Through structured change understanding, site readiness and the creation of clear step by step high‑quality SOP (standard operational packs) to minimise disruption and adaption to positive change.
- Delivered cross‑site training and workshops to build leadership confidence in automated fulfilment operations, supporting improvements across customer KPIs, FOT and task exception management.
Urban Fulfilment Centre - Shift Leader
Tesco
Kings Lynn, Noforlk
2023.07 - 2024.08
- Supported teams through the lead‑up to the UFC opening, working across automated and non‑automated operations in a 24‑hour environment.
- Led by example on shift, supporting colleagues, communicating plans clearly, and helping drive positive change.
- Ensured work areas were clean, organised, and picker‑friendly to maximise efficiency and safety.
- Identified and introduced smarter ways of working, improving daily management tasks and processes, many of which I continue to use in my current UFC support role.
- Managed opening and closing procedures, ensuring smooth handovers between day and night teams.
- Built strong working relationships with buddy stores, office support, Dematic hardware teams, resident engineers, and software support, acting as a key link to share knowledge and capability across teams.
GHS Picker & Shift leader
Tesco
Kings Lynn, Norfolk
2022.11 - 2023.07
- Delivered strong pick rates while maintaining accuracy to support customer availability.
- On the floor experience as well as seasonal festive knowledge to maintain business goals for peak operational periods.
- Used the Infinity system to pick and process orders.
- Supported Click & Collect and driver handovers, ensuring orders were ready on time and issues resolved quickly.
- Helped manage customer complaints by identifying picking issues and taking corrective action.
- Supported colleagues with return‑to‑work conversations and led daily Team 5 meeting, sharing priorities, business communications, safety messages, and performance updates.
- Maintained high standards of housekeeping, safety, and compliance in line with Tesco routines.
Education
NVQ Level 3 - Art & Design Lvl 3
Long Road Colleague
Cambridge 2020.09 - 2022.05
Foundation Degree in Arts - Foundation Art & Design Lvl 3
Long Road + Foundation Design Internship
Cambridge/London 2022.09 - 2023.05
Skills
- Intermediate skill set in Adobe
- Photography & videography
- Excel for operational data
- Comprehensive fulfilment operations insight
- Expertise in Warehouse management system
- Knowledge in manual grocery home shopping from picked to doorstep delivery
- Hands-on experience with automation hardware
- Collaboration with software developers
- Operational knowledge of SCADA and HMI - automation interface
- Beginner skill set for visual concepts and mock-ups (InDesign)
- Digital documentation using PageTiger & interactive tools
- Effective communication of design recommendations
- Business process improvement
- Strong advocate for capability
- Working to a small brief
- Strong stakeholder engagement skills
Accomplishments
- (2022/3) Foundation internship with a Vivienne Westwood Designer running a project from table to gallery. Contributed to overall Art & Design Foundation score.
- (2021) Summer part time remote role for British Airways. Understanding pricing, cookies and marketing within the business.
- (2022) Summer part time remote role for Formula One Mc Laren with Event Management.
- (2019-2025) Smith the Bakers. Supporting by self running a store part time, supporting inventory cost, window displays, customer engagement, hosting large scale events for charity events & supporting the move to online delivery under the Royal Warrant.
Languages
Polish
Upper intermediate
Timeline
UFC Operations Support Executive
Tesco HeadOffice
2024.09 - Current
Urban Fulfilment Centre - Shift Leader
Tesco
2023.07 - 2024.08
GHS Picker & Shift leader
Tesco
2022.11 - 2023.07
Foundation Degree in Arts - Foundation Art & Design Lvl 3
Long Road + Foundation Design Internship
2022.09 - 2023.05
NVQ Level 3 - Art & Design Lvl 3
Long Road Colleague
2020.09 - 2022.05