Emily Bain
London,Surrey
Summary
Bachelor of Science in International Hospitality and Tourism Management graduate from Oxford Brookes University, with front-line experience in high-end lifestyle hospitality, events, and operational food & beverage service. Proven ability to deliver exceptional guest experiences, manage fast-paced environments, and execute seamless event operations. Passionate about pursuing a career in global event management, bringing hospitality excellence to world-class sporting and cultural experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Bartender waiter
The Bear Cobham
Cobham , Surrey
05.2024 - Current
- Enhanced customer experience by suggesting food pairings with beverages.
- Responded promptly to customer inquiries, improving overall satisfaction rate.
- Utilised POS systems efficiently to process orders quickly.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
Work experience
The Dorchester Collection
London
07.2021 - 08.2025
- Experienced a four week work placement with one of the world's luxury hotel groups.
- Gained first- hand exposure to all departments including guest relations, housekeeping and food & beverage.
- Participated in customer-focused operations, specifically at check-in and with concierge requests.
Beauty advisor
Space NK
Cobham, Surrey
05.2023 - 09.2023
- Educated customers about product ingredients, ensuring informed purchasing decisions.
- Collaborated with other team members for optimised customer service delivery.
- Enhanced customer loyalty by offering personalised beauty advice.
Voulentee Teaching Assistant
The Vale Primary School
Epsom, Surrey
10.2021 - 05.2022
- Supported children from Reception to Year 3, including those with learning difficulties, by delivering one-to-one and small-group learning assistance.
- Collaborated with the class teacher to plan and implement engaging activities that reinforced literacy, numeracy, and social skills.
- Adapted teaching approaches to suit individual learning needs, helping children gain confidence and improve participation.
Education
A-Levels - Business, Religous Studies and Politics
Epsom College
Epsom, Surrey 09/2021 - 06/2022
GCSEs - Spanish, English, Sciences, mathamatics, Physical Education and RS
Epsom College
Epsom, Surrey 09/2018 -
Bachelor of Science - International Hospitality and Tourism Managment
Oxford Brookes University
Oxford, England 09/2022 - 06/2025
Skills
- Food beverage service delivery
- Event coordination and operations
- Front of house management
- Luxury hospitality service standards
- Customer experience management
- Reservation and booking systems
- Health & safety and food hygiene knowledge
- Time management and multitasking in fast paced enviorments
Certification
Qualified CCF Cadet - Epsom College
Accomplishments
Prefect Role at Epsom College
References
- Mr. David Coulthard, MBE
- Mr. Stuart Morrison, Director of Communications, Haas F1 Team
Timeline
Bartender waiter
The Bear Cobham
05.2024 - Current
Beauty advisor
Space NK
05.2023 - 09.2023
Voulentee Teaching Assistant
The Vale Primary School
10.2021 - 05.2022
Work experience
The Dorchester Collection
07.2021 - 08.2025
A-Levels - Business, Religous Studies and Politics
Epsom College
09/2021 - 06/2022
GCSEs - Spanish, English, Sciences, mathamatics, Physical Education and RS
Epsom College
09/2018 -
Bachelor of Science - International Hospitality and Tourism Managment
Oxford Brookes University
09/2022 - 06/2025