Emilia Thompson
Knaresborough,North Yorkshire
Summary
I am a dedicated young woman with a strong focus on customer service and problem solving. I ensure that customers are greeted with a friendly manner and feel i am adept at handling difficult customers and ensuring customer satisfaction. I feel that I demonstrate exceptional communication skills, decision making, and face-to-face selling abilities. I am highly committed to punctuality, organisation, and teamwork, with proven expertise in cash handling and customer focus. I aspire to leverage these competencies in a dynamic environment to drive business success, and broaden my workplace experience and skills in a professional environment.
Overview
4
4
years of professional experience
Work history
Retail sales associate
Pandora
Harrogate, North Yorkshire
2023.09 - 2026.01
- Greeted 100s of customers in a friendly and welcoming manner
- Engaged customers with excellent product knowledge
- Encouraged customers to look at wide ranges of products increasing average transactions value
- Followed through with customers until sales were made
- Met and exceeded targets such as: ATV of £62+, UPT of 2+ and Transaction target of 15+
- Managed stock levels for optimal store performance.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Operated till systems correctly, ensuring accurate transactions.
- Handled cash transactions accurately maintaining financial integrity.
- Maintained tidy sales floor to enhance shopping experience.
- Contributed to sales targets through active promotion of products.
- Assisted management team with training new starters
Waitress
Honey Bees at Hannahs
Knaresborough , North Yorkshire
2022.03 - 2023.04
- Greeted customers in a friendly and welcoming manner
- Collected customer orders, ensuring all their dietary requirements were met
- Prepared/made drinks for customers
- Helped kitchen staff to prepare food in orderly and organised manners
- Served food and regularly checked up on customers to ensure satisfaction.
- Collaborated with kitchen staff to ensure order accuracy.
- Collected cash and credit card payments providing change and receipts
- Cleaning front of house as well as kitchen and bathrooms
- Collecting orders from local bakery’s as well as other food resources needed from other local shops
- Optimised workflow in busy periods through successful coordination with kitchen staff.
Education
A-Levels - Media Studies, Sociology, Textiles
King James School
Knaresborough 09/2023 - 05/2025
GCSEs - Maths, Science, English, Textiles, History, Business studies, Photography
King James’s School
Knaresborough, North Yorkshire 09/2019 - 05/2023
Skills
- Customer service
- Punctuality
- Organisation
- Team Work
- Cash Handling
- Problem Solving
- Communication Skills
- Decision Making
- Handling difficult customers
- Customer focus
- Face-to-face selling
Accomplishments
I received multiple incentive rewards at pandora (such as vouchers and hampers) for exceeding targets and reaching the highest sales in my team despite only working part time.
Hobbies and interests
I absolutely love the gym and enjoy working out in my spare time, the routine being a huge part of that.
I also take a particular interest in fashion and beauty. At the moment I am especially interested in acrylic nail application and do my friends and family’s nails in my spare time.
I love to travel. From January 2026 - March 2026 I spent 2 months on the East coast of Australia, I made so many new friends and got to experience so many amazing new things. In the future i’d love to explore more of the world and experience new cultures.
Timeline
Retail sales associate
Pandora
2023.09 - 2026.01
Waitress
Honey Bees at Hannahs
2022.03 - 2023.04
A-Levels - Media Studies, Sociology, Textiles
King James School
09/2023 - 05/2025
GCSEs - Maths, Science, English, Textiles, History, Business studies, Photography
King James’s School
09/2019 - 05/2023