Emilia Kolczarek
Bellshill,NLK
Summary
Motivated and detail-oriented student currently completing NQ Business with Administration and Legal Services. I bring strong communication skills, accuracy, and the ability to remain calm and effective in high-pressure environments through my professional experience as a lifeguard and reception/event support attendant. My role as Class Representative has strengthened my teamwork, responsibility, and problem-solving abilities. I am highly motivated to develop a career within financial operations through the Barclays Operations Analyst Graduate Apprenticeship, combining practical learning with academic progression.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work history
Leisure Centre Attendant / Lifeguard
Glasgow Life
Glasgow, Glasgow City
07.2024 - 12.2025
- Ensured safety and compliance in accordance with STA Lifeguarding standards.
- Monitored pool activity and responded effectively to incidents, maintaining professionalism at all times.
- Delivered customer service at reception, managing bookings, enquiries, and facility access.
- Supported event operations and prepared facilities for group activities and sessions.
- Maintained accurate operational records, including safety documentation and equipment checks.
- Demonstrated reliability and teamwork during high-demand periods.
- Managed over 50 customer calls per day.
Leisure Attendant
Edinburgh Leisure
Edinburgh
04.2023 - 04.2024
- Participated actively in staff meetings, contributing valuable suggestions for improving operations.
- Coordinated well with lifeguards during busy hours or emergency situations for optimal safety measures.
Education
NQ Business - Administration and Legal Services
City of Glasgow College
Glasgow 01.2024 - 12.2025
TQUK Level 2 Certificate - Digital Marketing
West College Scotland
GlasgowMatura exam -
Liceum Ogolnoksztalcace IV
Gliwice, Poland 04.2020 - 05.2020
Skills
- Analytical thinking and problem-solving
- High attention to detail and accuracy
- Strong communication and interpersonal skills
- Time management and ability to work under pressure
- Customer service and client-facing professionalism
- Organisational and administrative skills
- Adaptable, proactive, and quick learner
- Fluent in English and Polish
- Compliance awareness and responsibility (lifeguard training)
- Microsoft Excel (data entry, formulas, tables)
- Microsoft Word (reports, formatting)
- Booking and administrative systems
- Basic data recording and reporting
Languages
English
Fluent
Polish – Fluent
Native
Certification
- STA Lifeguarding Qualification
- First Aid Training
Extracurricular Activities
Class Representative – City of Glasgow College Represent peers during academic meetings and support communication between staff and students. Developed leadership, presentation, and problem-solving abilities.
Timeline
Leisure Centre Attendant / Lifeguard
Glasgow Life
07.2024 - 12.2025
NQ Business - Administration and Legal Services
City of Glasgow College
01.2024 - 12.2025
Leisure Attendant
Edinburgh Leisure
04.2023 - 04.2024
Matura exam -
Liceum Ogolnoksztalcace IV
04.2020 - 05.2020
TQUK Level 2 Certificate - Digital Marketing
West College Scotland