Emile Digby
Swindon
Summary
I am an ambitious and driven professional with excellent verbal and written communication skills, seeking to take the next step in my career. Throughout my career, I have consistently demonstrated an aptitude to quickly develop new skills and adapt to demanding environments. I approach challenges with a positive, analytical, and methodical mindset, enabling me to deliver effective solutions. I take pride in building strong, lasting relationships with both internal and external stakeholders, ensuring client needs are understood and the right solutions are delivered to foster long-term partnerships and successful outcomes.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work history
Sales & Business Administrator
Dale Joinery/Mumford & Wood (PTPG Group)
Swindon, Wiltshire
2024.05 - 2026.06
- Handled all inbound initial correspondence with new B2B/B2C clients, via telecommunications, email & live chat services - advising on product technicalities, fitting procedures, pricing structures & company operations/timelines, subsequently onboarding clients at initial enquiry stage.
- Collaborated with sales managers to shape proposals and strategise customer engagement, addressing concerns and emphasising unique selling points.
- Qualifying initial project estimate requests using the following metrics: Customer Type, Design brief/Scope of works, Timelines and advising on suitable product offerings.
- Provide pricing indications using our in-house quoting software.
- The creation, maintenance and development of automation systems to drive an increase of 15% in initial lead responses by creating bespoke sequence automation responses based on enquiry type - developing to support the companies ever evolving ideology and route to market.
- Running pipeline & data reports for Senior management to enable concise decisions and advise on areas of improvement. Ensuring all data on our CRM/Pipeline is clean and current,
- Supported marketing department in lead generation through outbound cold and warm calling, utilising online software such as Barbour ABI and NBS source.
- Representing the brand at several industry trade shows converting initial conversation into valuable leads. 130 leads generated with a deal close rate of 22%, a 9% increase from the year prior.
- Supporting customers through their journey by offering technical advice and documentation for Initial planning sign offs, O&M manuals for contractors to provide to clients upon project completion and supplying aftercare in the form of raising service issues for product rectification.
- Supplying cover for absent estimators consisting of: Quotation amendments, raising invoices and contract sign-offs.
- Working under NDA on various prestigious projects and providing PQQ's for B2B onboarding (signed off and used as deeds in many instances)
Admin/Marketeer/Event Planning
Thinking Matters
Marlborough, Wiltshire
2022.01 - 2024.01
- Managing high volumes of data and presenting concise outputs for management to make decisions, for example: E-shot statistics, sales pipeline conversions, client membership usage and event cost comparisons.
- Reconciled internal accounting through Xero, loading and creating all invoices and bills incurred by the company, running reports for projects, and maintaining cashflow analysis with incoming and outgoing transactions for management.
- Managing marketing distribution lists reaching audiences of up to 120,000, to ensure optimal efficiency and return on investment.
- Coordinating clients and consultants to execute our two-part induction course.
- Attending weekly meetings with the marketing team to organise current deliverables and new strategies or client communications.
- Updated, loaded, and maintained an extensive amount of client profiles on our CRM system, keeping the data clean and accurate for the sales team and consultants.
- Receiving and making calls to existing and new clients to chase payments and answer queries.
- Creating marketing E-shot designs for several applications, events and services our company offers, for example: Webinars, conferences and training packages.
- Designed and implemented booking systems to enhance user experience for event participants. alongside processing bookings.
- Operating as the main point of contact internally and externally for our third party training application.
- Assisting in the organisation of two annual conferences, both reaching up to 350 in delegate numbers. In my first year, I assisted the operations manager with all delegate/venue/speaker queries and requests. Meanwhile handling the designing, compiling and sourcing of delegate handouts; our programme, training/application offerings, feedback forms, name badges and marketing freebies. I was then given the role of handling all admin responsibilities for the second conference in 2023; while maintaining day-to-day duties.
Kitchen porter/Commis Chef
Silks on The Downs
2015.01 - 2020.01
- Providing effective assistance to the head chef in order for smooth execution of service.
- Ensuring stock levels are sufficient for services, placing orders to suppliers when necessary.
- Operating a clean and safe dessert section alongside maintaining my kitchen porter position in a fast paced environment.
- Experimenting in the role of Commis Chef and providing cover when needed.
- Aiding in dish elements preparation prior to service.
Education
St John’s School
Marlborough 2011.09 - 2016.07
Skills
- Business Development Support & Client relations
- Invoicing and billing / Cash flow Forecasting / Account reconciliations (Basic Accountancy)
- Lead generation & qualifying
- Quote generation and conversion
- Reporting
- Marketing & E-Shot campaigns
- Maintaining, developing & merging various Customer relationship management software for example Hubspot & Zoho
- Customer Service
- Process Automation
- Upselling & Cross Selling
Interests
I am a very sociable person, so enjoying spending time with friends, seeing live music and experimenting with food, including cooking and eating at restaurants.
References
References available upon request.
Timeline
Sales & Business Administrator
Dale Joinery/Mumford & Wood (PTPG Group)
2024.05 - 2026.06
Admin/Marketeer/Event Planning
Thinking Matters
2022.01 - 2024.01
Kitchen porter/Commis Chef
Silks on The Downs
2015.01 - 2020.01
St John’s School
2011.09 - 2016.07