EMAAN GHAURI
Hayes,London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure and fulfill my job role and develop more skills throughout my career
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Client Advisor
Louis Vuitton
Heathrow, Hillingdon
03.2020 - Current
- Fostered positive customer outcomes by tactfully challenging existing processes and optimizing initiatives to meet clients' needs
- Established additional touch points throughout client acquisition process to increase client engagement and satisfaction.
- creating an ongoing rapport with clients and maintaining a professional relationship
- managing several tasks set throughout the year striving to achieve goals, tasks and targets throughout the year
Administrator
Express Test
Heathrow, Hillingdon
01.2020 - 01.2021
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
Sales Assistant
Blackjack, Heathrow Airport
Heathrow, Hillingdon
09.2015 - 04.2021
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases..
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
Arabic language Tutor
Private
West London
09.2018 - 09.2021
- Assessed, monitored and recorded learning needs to document progress and performance.
- Devised innovative, forward-thinking methods to simplify Arabic writing system for students.
- Prepared weekly lessons plans using education software.
Sales Assistant
Beauty Base
Hounslow
09.2013 - 09.2015
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
Education
Bachelor of Arts - Language studies
The Open University
Milton Keynes 10.2019 - 05.2023
NVQ Level 3 - Community Interpreting
Macbeth Centre
Hammersmith, Hammersmith and Fulham 01.2019 - 07.2019
NVQ Level 2 - Beauty Therapy
Uxbridge College
Uxbridge 09.2013 - 07.2014
Skills
- ORGANISATION/TIME-MANAGEMENT
- I have met deadlines in academic years without fail, I achieve this by daily planning beforehand
- INTERPERSONAL SKILLS
- Exceptionally strong communication skills developed through my ongoing experience of teaching and
- TEAM WORK/LEADERSHIP
- I have worked well in various sized teams during academic years and employment periods
- IT SKILLS
- Advanced user of Microsoft Office packages, with quick and accurate data entry
- MORALITY
- Highly trustworthy, discreet and ethical
Interests
EXTRACURRICULAR ACTIVITIES FUNDRAISING VOLUNTEER,
Regularly volunteered for charities to raise awareness of the difficulties people are experiencing indifferent parts of the world by raising funds to aid them.
INTERESTS,
I enjoy being active, I uphold this hobby with leisurely swimming.
Languages
Arabic
Fluent
Timeline
Client Advisor
Louis Vuitton
03.2020 - Current
Administrator
Express Test
01.2020 - 01.2021
Bachelor of Arts - Language studies
The Open University
10.2019 - 05.2023
NVQ Level 3 - Community Interpreting
Macbeth Centre
01.2019 - 07.2019
Arabic language Tutor
Private
09.2018 - 09.2021
Sales Assistant
Blackjack, Heathrow Airport
09.2015 - 04.2021
Sales Assistant
Beauty Base
09.2013 - 09.2015
NVQ Level 2 - Beauty Therapy
Uxbridge College
09.2013 - 07.2014
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