Summary
Overview
Work history
Education
Skills
Timeline
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George Davies

Edinburgh,Midlothian

Summary

Dedicated and focused individual with extensive knowledge of luxury customer service and elevated marketing outreach. Attuned to anticipating the needs of clients, adept at contacting potential customers with relevant commercial messaging, and confident with writing marketing materials. Comfortable working in a team and towards a common goal and/or project. Primary strengths include the ability to learn, confidence when dealing with clients, and consummate professionalism in all interactions with a team

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work history

Client advisor

Burberry
Edinburgh
08.2018 - Current
  • Built extensive client book of both domestic and international clients and was successful in growing this customer base year-on-year
  • Maintained fruitful business relationships over many years with range of high net-worth individuals in order to ensure generation of consistent income
  • Delivered elevated service to clients who expect premium level treatment
  • Consistently reached and exceeded assigned targets concerning income generated, client relationships built, and other relevant KPIs
  • Planned and co-hosted a live digital event that introduced Burberry's 2020 Autumn/Winter Collection to the brand's Edinburgh-based clients
  • Organised gifting opportunities for top-level clients to ensure continued brand loyalty and positive customer relations

Contributing Writer

The Journal of Scottish Yarns
Edinburgh
01.2023 - 04.2023
  • Worked closely with Publishing Director of the journal to create an achievable brief for a piece of written work that was eventually published in the journal
  • Researched topic I was previously unfamiliar with by interviewing subjects and collecting a wealth of information before picking out the most relevant material
  • Produced piece of written journalistic work that was of a professional level and that considered the views and opinions of the journal's readership
  • Collaborated with a professional editor and a layout designer to finalise my piece of writing and ensure maximum rhetorical effect both in content and in form

Supervisor

Russell & Bromley
London
06.2017 - 07.2018
  • Managed team of 12 sales associates which required me to assign each associate a sales target, aid them in specific selling situations, and encourage team members to meet their targets with regular one-on-one discussions, among other duties
  • Performed several vital administrative tasks including creating shift rotas, organising annual leave for sales associates, conducting job interviews, and opening and closing a busy Regent Street store
  • Regularly assisted at 4 other London locations when circumstances required. This necessitated a positive attitude toward new and ever-changing sets of colleagues

Sales assistant

Russell & Bromley
Edinburgh
10.2015 - 05.2017
  • Provided high-class service to clients which included making recommendations, sizing information, and styling suggestions
  • Gained valuable experience working with children and parents as I endeavoured to find appropriately fitting shoes for children whilst keeping the tone of interactions light and fun to keep both parent and child happy

Education

Master of Science - Publishing

Edinburgh Napier University
Edinburgh
09.2022 - 09.2023

Bachelor of Arts - English and Film

Edinburgh Napier University
Edinburgh
09.2018 - 05.2022

Knox Academy
East Lothian
08.2010 - 05.2016

Skills

  • Client Relations
  • Performance Analysis
  • Brand Messaging
  • Copywriting Abilities
  • Event Organisation
  • Microsoft Office

Timeline

Contributing Writer

The Journal of Scottish Yarns
01.2023 - 04.2023

Master of Science - Publishing

Edinburgh Napier University
09.2022 - 09.2023

Bachelor of Arts - English and Film

Edinburgh Napier University
09.2018 - 05.2022

Client advisor

Burberry
08.2018 - Current

Supervisor

Russell & Bromley
06.2017 - 07.2018

Sales assistant

Russell & Bromley
10.2015 - 05.2017

Knox Academy
08.2010 - 05.2016

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George Davies