George Davies
Edinburgh,Midlothian
Summary
Dedicated and focused individual with extensive knowledge of luxury customer service and elevated marketing outreach. Attuned to anticipating the needs of clients, adept at contacting potential customers with relevant commercial messaging, and confident with writing marketing materials. Comfortable working in a team and towards a common goal and/or project. Primary strengths include the ability to learn, confidence when dealing with clients, and consummate professionalism in all interactions with a team
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Client advisor
Burberry
Edinburgh
08.2018 - Current
- Built extensive client book of both domestic and international clients and was successful in growing this customer base year-on-year
- Maintained fruitful business relationships over many years with range of high net-worth individuals in order to ensure generation of consistent income
- Delivered elevated service to clients who expect premium level treatment
- Consistently reached and exceeded assigned targets concerning income generated, client relationships built, and other relevant KPIs
- Planned and co-hosted a live digital event that introduced Burberry's 2020 Autumn/Winter Collection to the brand's Edinburgh-based clients
- Organised gifting opportunities for top-level clients to ensure continued brand loyalty and positive customer relations
Contributing Writer
The Journal of Scottish Yarns
Edinburgh
01.2023 - 04.2023
- Worked closely with Publishing Director of the journal to create an achievable brief for a piece of written work that was eventually published in the journal
- Researched topic I was previously unfamiliar with by interviewing subjects and collecting a wealth of information before picking out the most relevant material
- Produced piece of written journalistic work that was of a professional level and that considered the views and opinions of the journal's readership
- Collaborated with a professional editor and a layout designer to finalise my piece of writing and ensure maximum rhetorical effect both in content and in form
Supervisor
Russell & Bromley
London
06.2017 - 07.2018
- Managed team of 12 sales associates which required me to assign each associate a sales target, aid them in specific selling situations, and encourage team members to meet their targets with regular one-on-one discussions, among other duties
- Performed several vital administrative tasks including creating shift rotas, organising annual leave for sales associates, conducting job interviews, and opening and closing a busy Regent Street store
- Regularly assisted at 4 other London locations when circumstances required. This necessitated a positive attitude toward new and ever-changing sets of colleagues
Sales assistant
Russell & Bromley
Edinburgh
10.2015 - 05.2017
- Provided high-class service to clients which included making recommendations, sizing information, and styling suggestions
- Gained valuable experience working with children and parents as I endeavoured to find appropriately fitting shoes for children whilst keeping the tone of interactions light and fun to keep both parent and child happy
Education
Master of Science - Publishing
Edinburgh Napier University
Edinburgh 09.2022 - 09.2023
Bachelor of Arts - English and Film
Edinburgh Napier University
Edinburgh 09.2018 - 05.2022
Knox Academy
East Lothian 08.2010 - 05.2016
Skills
- Client Relations
- Performance Analysis
- Brand Messaging
- Copywriting Abilities
- Event Organisation
- Microsoft Office
Timeline
Contributing Writer
The Journal of Scottish Yarns
01.2023 - 04.2023
Master of Science - Publishing
Edinburgh Napier University
09.2022 - 09.2023
Bachelor of Arts - English and Film
Edinburgh Napier University
09.2018 - 05.2022
Client advisor
Burberry
08.2018 - Current
Supervisor
Russell & Bromley
06.2017 - 07.2018
Sales assistant
Russell & Bromley
10.2015 - 05.2017
Knox Academy
08.2010 - 05.2016
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