Elyssa Cockerham

I volunteer as a police cadet leader in Derbyshire following my time as a police cadet for 3 years. As a cadet leader my role includes:

• The safeguarding of 15-20 cadets
• Inspiring the cadets to reach their goals
• Help teach the cadets new skills (communication, responsibility and independence)
• Guide the cadets in an effective and respectful manner

In Odeon we have a franchised Costa Coffee shop where is work barista shifts. My job role includes:

• Making and serving brand standard drinks
• Upholding excellent relationships with regular clients
• Addressing any customer complaints or issues promptly, ensuring customer satisfaction
• Training new staff members on making drinks and serving food correctly
• Manage high volume orders during peak hours whilst maintaining quality of service
• Passing on my knowledge of coffee for enhanced customer experience
• Opening the coffee shop individually to set up for the rest of the day making sure the area is well stocked and prepared for customers
• Closing the coffee shop individually or with other staff members to ensure all areas are cleaned, pot wash all equipment and help organise for the opener to have a smooth opening hour

As a cinema host my responsibilities include:

• Assisting with customer queries effectively and patiently
• Maintaining cleanliness in all areas by regular sweeping and tidying
• Ensuring food safety regulations are met by conducting routine checks (recording food temperatures and following the procedures around serving food)
• Create a welcoming atmosphere through friendly interactions with customers
• Handle cash, card and gift card transactions on the tills
• Arrange and organise promotional displays to increase knowledge of upcoming films and events
• Collaborate with my team members to ensure smooth food and beverage orders and collection during peak hours

During my time with Midland Counties, my job role included:

• Assisting with customer queries via telephone and email
• Raising invoices and purchase orders
• Filing and scanning documents
• Creating spreadsheets and inputting information