Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Elyssa Cockerham

Derby,Derbyshire

Summary

I am a reliable and motivated individual with strong communication and problem-solving skills. I demonstrates keen attention to detail and ability to work under pressure. I am committed to making positive impacting team members and customers. I strive to develop my knowledge ans adapt to any new challenges.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Police cadet leader (volunteer)

Derbyshire Constabulary
Ripley, Derbyshire
2025.10 - Current

I volunteer as a police cadet leader in Derbyshire following my time as a police cadet for 3 years. As a cadet leader my role includes:

  • The safeguarding of 15-20 cadets
  • Inspiring the cadets to reach their goals
  • Help teach the cadets new skills (communication, responsibility and independence)
  • Guide the cadets in an effective and respectful manner

Barista

Costa Coffee ODEON
Derby
2024.09 - Current

In Odeon we have a franchised Costa Coffee shop where is work barista shifts. My job role includes:

  • Making and serving brand standard drinks
  • Upholding excellent relationships with regular clients
  • Addressing any customer complaints or issues promptly, ensuring customer satisfaction
  • Training new staff members on making drinks and serving food correctly
  • Manage high volume orders during peak hours whilst maintaining quality of service
  • Passing on my knowledge of coffee for enhanced customer experience
  • Opening the coffee shop individually to set up for the rest of the day making sure the area is well stocked and prepared for customers
  • Closing the coffee shop individually or with other staff members to ensure all areas are cleaned, pot wash all equipment and help organise for the opener to have a smooth opening hour

Cinema host

ODEON Cinemas
Derby, Derbyshire
2023.09 - Current

As a cinema host my responsibilities include:

  • Assisting with customer queries effectively and patiently
  • Maintaining cleanliness in all areas by regular sweeping and tidying
  • Ensuring food safety regulations are met by conducting routine checks (recording food temperatures and following the procedures around serving food)
  • Create a welcoming atmosphere through friendly interactions with customers
  • Handle cash, card and gift card transactions on the tills
  • Arrange and organise promotional displays to increase knowledge of upcoming films and events
  • Collaborate with my team members to ensure smooth food and beverage orders and collection during peak hours

Office administrative assistant

Midland Counties Heating Services
Derby
2023.06 - 2023.09

During my time with Midland Counties, my job role included:

  • Assisting with customer queries via telephone and email
  • Raising invoices and purchase orders
  • Filing and scanning documents
  • Creating spreadsheets and inputting information

Education

GCSEs -

Saint Benedicts Catholic Academy
Derby
2018.09 - 2023.05

A-Levels - English Literature, Law, Criminology

Joseph Wright Derby College
Derby
2023.09 - 2025.06

Skills

  • Friendly customer service
  • Resilience
  • Organisation
  • Creativity
  • Professional manner

Certification

  • Driving license

Timeline

Police cadet leader (volunteer)

Derbyshire Constabulary
2025.10 - Current

Barista

Costa Coffee ODEON
2024.09 - Current

Cinema host

ODEON Cinemas
2023.09 - Current

A-Levels - English Literature, Law, Criminology

Joseph Wright Derby College
2023.09 - 2025.06

Office administrative assistant

Midland Counties Heating Services
2023.06 - 2023.09

GCSEs -

Saint Benedicts Catholic Academy
2018.09 - 2023.05
Elyssa Cockerham