ELVIS MBEUEGE TASHA
Bristol
Summary
Motivated and technically skilled IT Support Specialist and Full Stack Developer with experience providing IT support, managing IT operations, and developing software solutions across multiple organisations. Experienced in troubleshooting hardware and software issues, supporting Microsoft environments, configuring systems, and delivering excellent technical support to users. Strong knowledge of Microsoft technologies, Windows systems, networking, and business applications, with a proactive and problem-solving mindset. Seeking to contribute technical expertise and customer-focused support as an IT Operations Support Analyst.
Overview
3
3
years of professional experience
Work History
Head of IT
Summit Tech-Eng Ltd
03.2025 - Current
- Managed and implemented major IT improvement programmes for enhanced technical capabilities.
- Led IT operations and ensured smooth day-to-day running of company systems.
- Supervised IT infrastructure, networking, and user support activities.
- Implemented system upgrades and improved operational efficiency.
- Managed IT security procedures and data protection measures.
- Coordinated technical support for internal teams and resolved escalated issues.
- Assisted with server administration and system monitoring.
- Trained staff on IT best practices and software usage.
Full Stack Software Developer
Ranspay
01.2024 - 03.2025
- Developed and maintained full-stack web applications using JavaScript, React, and Node.js, enhancing user experience and functionality.
- Provided technical mentorship to junior developers, fostering a culture of continuous learning and professional growth within the team.
- Designed and implemented scalable web applications, enhancing user experience and operational efficiency.
- Led the integration of third-party APIs into existing systems, streamlining operations and expanding service capabilities.
- Managed version control using Git, enabling efficient team collaboration and code management.
- Implemented responsive web design principles to create mobile-friendly applications, increasing accessibility for users on various devices.
- Collaborated with cross-functional teams to define project requirements, timelines, and deliverables for client satisfaction.
IT Technical Support Specialist
Sylvia Mokwe Ltd
09.2023 - 01.2024
- Installed new hardware and software to meet system specifications and user needs.
- Provided daily technical support to staff across hardware, software, and network systems.
- Delivered 1st and 2nd line IT support for desktops, laptops, printers, and user devices.
- Supported Microsoft Office and Microsoft 365 applications.
- Configured and deployed Windows devices for employees.
- Assisted users with troubleshooting system and connectivity issues.
- Maintained IT inventory and monitored hardware requirements.
- Supported cybersecurity awareness and adherence to company IT policies.
- Managed user accounts and permissions within Windows environments.
Education
Master of Science - Aerial Robotics
University of Bristol
01-2025
Bachelor of Engineering - Electrical and Electronics Engineering
University of Buea
Skills
- 1st & 2nd Line IT Support
- Microsoft Windows & Windows Server
- Microsoft 365 / MS Office Suite
- Active Directory Administration
- Hardware & Software Troubleshooting
- Laptop/Desktop Configuration
- Network Support & Maintenance
- IT Asset Management
- Cyber Security Awareness
- Technical Documentation
- Full Stack Web Development
- HTML, CSS, JavaScript
- React, Nodejs
- Database Management
- Problem Solving & Analytical Skills
- Excellent Communication Skills
- Team Collaboration & User Support
- Network security
Timeline
Head of IT
Summit Tech-Eng Ltd
03.2025 - Current
Full Stack Software Developer
Ranspay
01.2024 - 03.2025
IT Technical Support Specialist
Sylvia Mokwe Ltd
09.2023 - 01.2024
Master of Science - Aerial Robotics
University of Bristol
Bachelor of Engineering - Electrical and Electronics Engineering
University of Buea