ELSI-MAY CARROLL
Summary
Dedicated professional with a strong foundation in customer service and people skills, known for maintaining composure in high-pressure situations. Demonstrates effective communication and problem-solving abilities, complemented by an organised and detail-oriented approach to tasks. A strong team player who excels independently, with experience handling confidential information and a proven ability to adapt and learn quickly.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Cabin crew member
Ryanair Cabin Crew, Manchester Airport
Manchester
2023.11 - 2025.09
- Deliver outstanding customer service to ensure passenger comfort and satisfaction during flights.
- Maintain a calm and professional demeanor while managing emergency situations and ensuring passenger safety.
- Work effectively within a team and independently, ensuring seamless operations and 100% customer satisfaction.
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
- Served foods and beverages based on passenger locations and ticket tiers.
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
Council production team member
Blackpool Council Co-Production Team, Blackpool
Blackpool
2021.11 - 2023.11
- Led and facilitated project meetings, showcasing excellent organizational and leadership skills.
- Built strong relationships with Blackpool Council stakeholders to meet project goals efficiently and with a high degree of professionalism.
- Supported colleagues, enhanced team productivity, and consistently ensured a safe and collaborative work environment.
- Coordinated with other team members, ensured smooth workflow during shifts.
- Complied with health and safety regulations at all times, provided a safe working environment for all staff members.
Assistant Chef
Bento Thai Restaurant, Blackpool
Blackpool
2020.07 - 2021.10
- Gained valuable time management and multitasking skills while preparing food and beverages efficiently during busy service hours.
- Delivered excellent customer service, handled complaints professionally, and maintained a positive atmosphere in a fast-paced environment.
- Assisted in the preparation of meals, resulting in efficient service delivery.
- Improved efficiency in the kitchen through effective multitasking abilities.
Outbound Call Handler
StayWarm Energy
2020.02 - 2020.07
- Effectively managed customer queries, demonstrating exceptional communication skills and a strong ability to resolve issues.
- Maintained strict confidentiality when handling sensitive customer information, earning trust and recognition for reliability.
- Enhanced customer satisfaction by swiftly resolving queries and issues.
- Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
Housekeeper
The Melville Hotel
2019.09 - 2020.02
- Ensured rooms were prepared to the highest standards, enhancing guest satisfaction.
- Interacted positively with guests, resolving their concerns promptly and professionally, and contributing to a welcoming environment.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Maintained high hygiene standards for improved living conditions.
Education
Baines High School
Poulton-le-Fylde 2014.09 - 2019.08
Skills
- Excellent customer service and people skills
- Calm and professional in high-pressure situations
- Strong team player with independent working abilities
- Effective communication and problem-solving skills
- Organized and detail-oriented approach to tasks
- Experienced in handling confidential information
- Adaptable and quick to learn new skills
qualifications
English
Intermediate
Certification
- Knowledge of safety procedures
- Emergency response awareness
- Fire safety basics
- First aid awareness
References
References available upon request.
Qualifications
- ENG1 medical certificate
- Food handlers certificate
- OEUK medical certificate
- BOSIET training certificate
Timeline
Cabin crew member
Ryanair Cabin Crew, Manchester Airport
2023.11 - 2025.09
Council production team member
Blackpool Council Co-Production Team, Blackpool
2021.11 - 2023.11
Assistant Chef
Bento Thai Restaurant, Blackpool
2020.07 - 2021.10
Outbound Call Handler
StayWarm Energy
2020.02 - 2020.07
Housekeeper
The Melville Hotel
2019.09 - 2020.02
Baines High School
2014.09 - 2019.08