Eloise Rhodes
Bracknell,Berkshire
Summary
An experienced food and beverage supervisor with proven expertise in bar operations management and staff leadership. Skilled in delivering exceptional customer service, resolving complaints effectively, and maintaining high standards in fast-paced environments. Brings hands-on barista expertise and a passion for creating welcoming guest experiences. Currently seeking a bar manager role to further develop leadership skills and contribute to a successful hospitality environment.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Food and beverage supervisor
Windlesham Golf Club
Windlesham, Surrey
07.2022 - Current
- Managing food and beverage operations for events up to 120 people, including meals, matches, and parties.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Developed connections with members and guests, contributing to a welcoming environment and repeat visits.
- Supported team in maintaining high standards of cleanliness and hygiene.
- Coordinated with kitchen staff to ensure timely food preparation and service.
- Handled guest inquiries and complaints to enhance overall dining experience.
Education
Diploma of Higher Education - Forensic Science
Bracknell and Wokingham College
Bracknell 09.2022 - 06.2024
GCSEs -
Ranelagh School
Bracknell 09.2017 - 06.2022
Skills
- Excellent customer service and interpersonal skills
- Effective customer complaint resolution
- Bar operations management
- Leadership and team supervision in high pressure situations
- Strong time management skills, sticking to function schedules
- Barista training and coffee service expertise, including high standard latte art
- Staff onboarding and training
- Stock control and inventory management
- Knowledge of licensing laws and health & safety compliance
Timeline
Diploma of Higher Education - Forensic Science
Bracknell and Wokingham College
09.2022 - 06.2024
Food and beverage supervisor
Windlesham Golf Club
07.2022 - Current
GCSEs -
Ranelagh School
09.2017 - 06.2022
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