Maria Filoxeni
London ,United Kingdom
Summary
Highly motivated Hospitality professional with extensive experience within international hotel environments. Proven ability to manage multiple priorities, coordinate workflows, and deliver exceptional guest service in fast-paced, demanding settings. An adaptable problem-solver with strong communication and organizational skills. Currently seeking a dynamic environment to further develop my career, expand my expertise, and contribute to high-quality operations.
Overview
10
10
years of professional experience
Work history
Food and beverage supervisor
Sun Street Hotel
London , United Kingdom
2025.02 - Current
- Multi-Outlet Supervision — Coordinated daily operations across bar, restaurant, room service, and private event spaces, ensuring seamless service delivery and consistently high standards.
- Event Coordination — Served as the main point of contact for event organisers, managing setup requirements, guest experience, event execution, and final billing procedures.
- Financial Accountability — Managed opening and closing procedures, prepared daily X and Z reports, and completed accurate system reconciliations.
- Stock Control & Ordering — Conducted regular stocktakes, monitored inventory levels, and coordinated supplier orders to ensure operational efficiency.
- Team Leadership — Supervised front-of-house teams during service, delegated responsibilities, supported staff development, and assisted with onboarding and training of new team members.
Hotel waiter
Sticks ‘n Sushi
London , United Kingdom
2024.07 - 2025.02
- Breakfast Operations & Setup — Prepared and organised breakfast service, including mise-en-place and service setup, ensuring smooth operations during peak periods.
- Guest Flow & Reception Coordination — Managed guest arrivals at the breakfast reception point, monitored entitlement status (inclusive/non-inclusive), and ensured accurate service allocation.
- Order Handling & Table Service — Delivered attentive table service, managed guest orders accurately, and maintained high service standards.
- Multi-Service Support — Provided operational support across breakfast, lunch, and dinner services, adapting to changing business needs.
- Training & Compliance — Completed training in food safety, hygiene, allergen awareness, and chemical handling, ensuring compliance with health and safety standards.
Sales Representative
CTG ORGANISATION
Thessaloniki, Greece
2018.02 - 2019.02
- Delivered daily product and service training sessions to strengthen sales techniques and customer engagement skills.
- Presented product benefits and tailored solutions to customers, supporting informed purchasing decisions.
- Managed customer enquiries and objections professionally, building trust and achieving successful outcomes.
- Negotiated contracts and successfully closed sales while maintaining strong client relationships.
- Developed and maintained positive customer relationships to encourage repeat business and loyalty.
- Consistently achieved sales targets through proactive selling strategies and effective communication.
- Maintained accurate sales records to monitor performance and support business reporting.
Breakfast Supervisor
4U Hotel
Halkidiki , Greece
2016.04 - 2018.09
- Responsible for daily setup and replenishment of the breakfast buffet, ensuring all items were stocked and presented attractively.
- Managed deliveries and maintained stock levels to meet operational requirements.
- Maintained open communication with the kitchen team to anticipate buffet needs and ensure timely replenishment.
- Oversaw cleaning and maintenance of buffet equipment and food stations to uphold hygiene standards.
- Handled daily operations independently, including guest interactions and problem-solving during breakfast service.
Education
Certificate of Higher Education - Pilates Instructor
Studio One
Thessaloniki 2019-09
Bachelor of Science - Physiotherapy
Metropolitan College (in collaboration with UEL)
Thessaloniki 2013-09
Skills
- Excellent interpersonal & communication skills
- Strong emotional intelligence & people skills
- Calm and effective under pressure
- Strong problem-solving & decision-making abilities
- Ability to manage multiple priorities while maintaining high standards
- Customer-focused mindset with a commitment to service excellence
- Professional handling of challenging situations and personalities
- Fast learner with strong adaptability to new environments
- Reliable, responsible & proactive approach to work
- Strong teamwork & coordination skills
Languages
English
Proficient (C2)
A1
Greek
Native
A1
Additional Information
Interested in psychology, human behaviour, personal development, wellness practices, Pilates, travel and music
References
References available upon request.
Timeline
Food and beverage supervisor
Sun Street Hotel
2025.02 - Current
Hotel waiter
Sticks ‘n Sushi
2024.07 - 2025.02
Sales Representative
CTG ORGANISATION
2018.02 - 2019.02
Breakfast Supervisor
4U Hotel
2016.04 - 2018.09
Certificate of Higher Education - Pilates Instructor
Studio One
Bachelor of Science - Physiotherapy
Metropolitan College (in collaboration with UEL)