Eloisa Gordon
Storrington,West Sussex
Summary
Recreational Assistant with a proven track record in maintaining high hygiene standards and fostering inclusive environments at Chanctonbury Leisure Centre. Demonstrates strong customer service and booking management skills, ensuring efficient use of facilities and high customer satisfaction. Previous experience as a Waitress Assistant at Halycon Days highlights expertise in guest engagement, problem solving, and time efficiency. Adept at handling customer complaints with empathy and offering effective solutions. Career goal includes advancing in roles that leverage communication skills and team collaboration to enhance customer experiences.
Overview
2
2
years of professional experience
Work History
Recreational Assistant
Chanctonbury Leisure Centre
Storrington, West Sussex
04.2024 - 07.2025
- Maintained cleanliness and orderliness in recreational areas to uphold high hygiene standards.
- Created and maintained a positive, welcoming environment for all participants, fostering inclusivity.
- Managed bookings for recreational facilities, ensuring efficient use of spaces and customer satisfaction.
- Prepared and served a variety of coffees, teas, and other beverages to meet customer preferences.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
Waitress Assistant
Halycon Days
04.2023 - 06.2023
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
- Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
Education
A-Levels - Film Studies, Criminology, English Literature
Steyning Grammar School
Steyning, WSX01-2024
GCSEs - Maths, English, and Science
Steyning Grammar School
Steyning01-2022
Skills
- Positive attitude
- Communication skills
- Team collaboration
- Customer service
- Booking management
- Guest engagement
- Problem solving
- Decision making
- Public speaking confidence
- Time efficiency
Timeline
Recreational Assistant
Chanctonbury Leisure Centre
04.2024 - 07.2025
Waitress Assistant
Halycon Days
04.2023 - 06.2023
A-Levels - Film Studies, Criminology, English Literature
Steyning Grammar School
GCSEs - Maths, English, and Science
Steyning Grammar School