Elodie Barton

• Acted as the primary point of contact for client accounts, fostering strong relationships and facilitating consistent service delivery.

• Produced detailed monthly reports, performance updates and business insights for clients and internal stakeholders.

• Facilitated communication and collaboration across multiple departments by providing accurate reporting and sharing relevant information.

• Created detailed invoicing reports for local authorities and commercial clients, ensuring accuracy and compliance.

• Oversaw secure handling of confidential financial and client information, adhering to data protection guidelines.

• Coordinated client requests and operational activities to uphold high standards of customer service and enhance stakeholder satisfaction.

• Recognised gaps in communication processes and workflow efficiency, recommending improvements.

• Identified opportunities to improve communication processes, workflow efficiency and data accuracy.

• Managed confidential financial and client information in line with data protection requirements.

• Handled telephone and email enquiries to ensure effective communication among teams and with external partners. to facilitate clear communication between internal departments and external stakeholders.

• Coordinated logistics between production teams and transport providers to ensure timely and successful delivery operations.

• Produced operational award winning reports on transport data submissions for industry bodies, maintaining accuracy and ensuring compliance.

• Managed purchase orders and supplier communications while maintaining compliance with company procedures.

• Worked collaboratively across departments to resolve issues, improve communication and support business operations.

• Produced payroll preparation through absence reporting and workforce administration.

• Acted as a key contact for clients, responding to enquiries and maintaining positive professional relationships.
• Managed case records and databases, ensuring information remained accurate and up to date.
• Investigated invoicing discrepancies and communicated outcomes to relevant stakeholders.
• Monitored projects and case progress, providing updates and ensuring deadlines were met.
• Maintained confidentiality while handling sensitive information in line with cyber security and data protection requirements.
• Supported communication between clients and internal teams to ensure a smooth customer experience.

• Developed strong communication and relationship-building skills within a target-driven environment.
• Engaged with customers to understand requirements and provide tailored solutions.
• Built rapport with prospective clients and maintained a professional and customer-focused approach.
• Collaborated with colleagues and management to improve customer satisfaction and business performance.
• Consistently achieved performance targets through effective communication and stakeholder engagement.

• Managed high volumes of telephone calls, emails and resident enquiries while maintaining excellent customer service standards.
• Acted as a key communication link between residents, contractors, maintenance teams and management.
• Organised and delivered resident engagement events for over 130 attendees, coordinating logistics, communications and venue arrangements.
• Coordinated maintenance requests and monitored progress to ensure timely completion.
• Conducted virtual property viewings and communicated key information to prospective residents.
• Supported community engagement activities designed to improve resident experience and satisfaction.

• Managed candidate and employee communications throughout the recruitment lifecycle.
• Acted as a key point of contact for applicants, clients and internal stakeholders.
• Coordinated interviews, onboarding activities, compliance checks and recruitment administration.
• Produced employment contracts, offer documentation and onboarding communications.
• Built strong relationships with candidates, providing guidance and support throughout the recruitment process.
• Maintained confidential records and databases in accordance with GDPR and data protection regulations.
• Collaborated with hiring managers and senior stakeholders to support recruitment campaigns and workforce planning.