Summary
Overview
Work history
Education
Skills
Languages
Timeline
Bartender

ellis thomas

Leicester,Leicestershire

Summary

Capable staff member, passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in bar/shop establishments.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Bartender

Glais Rugby Club
Glais, West Glamorgan
02.2022 - Current
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Shop Floor Assistant

Home Bargains
Pontardawe, Neath Port Talbot
04.2020 - 09.2023
  • Explained product benefits maximising customer engagement while driving sales.
  • Operated tills with care and precision to accurately process cash and credit card transactions.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.

Education

Higher National Diploma - Dance

Addict Dance Academy
Leicester
09.2022 -

A-Levels - Dance

Neath Port Talbot College
Neath
09.2019 - 07.2021

Skills

Pouring Pints

  • Food service
  • Cash reconciling
  • Outstanding customer service
  • Verbal communication
  • Customer retention
  • Inventory control
  • Till balancing
  • Knowledge of beer, spirits and wine
  • Challenge 25 policy
  • Bar cleaning and maintenance
  • Problem solving
  • Cash control

Languages

English
Fluent

Timeline

Higher National Diploma - Dance

Addict Dance Academy
09.2022 -

Bartender

Glais Rugby Club
02.2022 - Current

Shop Floor Assistant

Home Bargains
04.2020 - 09.2023

A-Levels - Dance

Neath Port Talbot College
09.2019 - 07.2021
ellis thomas