Summary
Overview
Work history
Education
Skills
Timeline
OfficeManager

Chris Swann

Chesterfield,Derbyshire

Summary

A highly ambitious and dedicated professional with a strong track record in customer service and a passion for continuous learning. My career journey has included roles as a Sales Assistant at Currys and as Bar Staff at a local pub. Throughout my career, I have consistently demonstrated my commitment to achieving excellence in all my roles, both professionally and academically. In summary, my professional journey, from sales to hospitality, showcases my ambition, dedication to delivering exceptional service, and an unwavering commitment to continuous learning and self-improvement. These qualities make me a valuable asset in any team or role I undertake.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work history

Sales Assistant

Currys
Sheffield, South Yorkshire
06.2022 - 01.2023
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Received and processed product returns.
  • Handled cash up to £3000 in a secure way.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.

Teaching assistant drama

Stagecoach
Staveley, Derbyshire
10.2021 - 07.2022
  • Regular Sunday mornings between 9-12, looking after children between the ages of 3-6.
  • Provided encouragement towards the children and lead sessions including performances and drama orientated games.
  • Provided safe, stimulating classroom environments to maximise student engagement and attainment.
  • Spoke to parents before and after every session leading to trust being built between myself and them.

Bar Staff

Old School Taphouse
Clowne, Derbyshire
10.2021 - 05.2022
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Lead running the bar on my own during peak hours as well as helping at external events with 500+ people attending.

Education

Bachelor of Science - Computer science

Royal Holloway, University of London
Egham
09.2023 -

A-Levels - Computer Science, Maths, Politics

Netherthorpe Sixth form
Sheffield
09.2021 - 05.2023

GCSEs -

Netherthorpe School
Chesterfield
09.2020 - 07.2021

Skills

  • Helping customers find products they are looking for
  • When necessary, being able to give in-depth technical advice about products
  • Giving information about the features, quality and availability of different products
  • Selling items such as tablets, phone, televisions and other electronics to customers
  • Pouring pints, making cocktails and providing customer service to patrons
  • Ofqual Sports leadership qualification level 2
  • Confident communicator
  • B2C sales and service
  • Customer assistance
  • Customer service training

Timeline

Bachelor of Science - Computer science

Royal Holloway, University of London
09.2023 -

Sales Assistant

Currys
06.2022 - 01.2023

Teaching assistant drama

Stagecoach
10.2021 - 07.2022

Bar Staff

Old School Taphouse
10.2021 - 05.2022

A-Levels - Computer Science, Maths, Politics

Netherthorpe Sixth form
09.2021 - 05.2023

GCSEs -

Netherthorpe School
09.2020 - 07.2021
Chris Swann