Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ellis Hale

Burton-on-Trent

Summary

Organised and proactive professional with supervisory experience in fast-paced environments, combining strong administrative, customer service and operational skills. Experienced in coordinating daily business activities, producing staff rotas, maintaining accurate records, processing deliveries, cash reconciliation and supporting the day-to-day running of a busy branch. Confident using Google Workspace with a working knowledge of Microsoft Office, and recognised for being reliable, adaptable and able to prioritise competing tasks. A strong communicator who enjoys working collaboratively and is now seeking an opportunity to develop a long-term career in a professional office environment, where excellent organisational skills, attention to detail and a positive approach can contribute to the success of the business.

Overview

6
6
years of professional experience

Work history

Supervisor

Toolstation
Ashby-de-la-Zouch
2025.11 - 2026.07
  • Coordinate daily operations.
  • Produce weekly rotas.
  • Complete administrative paperwork.
  • Banking, cash reconciliation and keyholder duties.
  • Coordinate deliveries.
  • Lead daily operations in the absence of the store manager.
  • Manage staff performance and provide team support.
  • Monitor, log, and resolve timesheet discrepancies.
  • Supervised store operations and supported team management.
  • Resolved customer complaints and ensured positive outcomes.

Supervisor

The Entertainer
2024.10 - 2025.11
  • Lead and support the store team to maintain high operational and visual standards.
  • Assist with staff training
  • Assisted with staff scheduling,
  • Ensured high customer service
  • Handle daily cashing up and secure banking
  • ensure smooth daily operations.

Sales Assistant

The Entertainer
2022.07 - 2024.10
  • Delivered excellent customer service in a busy, family-focused retail environment.
  • Maintained store presentation to company standards and supported merchandising and replenishment.
  • Handled transactions accurately
  • Provided friendly, knowledgeable assistance to customers.

Sales Assistant

Tesco
2020.11 - 2021.01
  • Supported store operations during peak seasonal trade.
  • Handled customer queries
  • Restocked shelves, and ensured high visual standards were maintained.

Education

BA (Hons) - Music Production

BIMM Birmingham University

Diploma of Higher Education - undefined

South Staffordshire College

GCSEs - English, Maths, Science, History and Music

Skills

  • Administration
  • Google Workspace
  • Microsoft Office
  • Team Leadership
  • Staff Training
  • Rota Planning
  • Banking
  • Customer Service
  • Deliveries
  • KPI Focus
  • Organisation
  • Delegating effectively
  • Staff scheduling

Timeline

Supervisor

Toolstation
2025.11 - 2026.07

Supervisor

The Entertainer
2024.10 - 2025.11

Sales Assistant

The Entertainer
2022.07 - 2024.10

Sales Assistant

Tesco
2020.11 - 2021.01

GCSEs - English, Maths, Science, History and Music

Diploma of Higher Education - undefined

South Staffordshire College

BA (Hons) - Music Production

BIMM Birmingham University
Ellis Hale