Ellis Haines
cirencester,Gloucestershire
Summary
I started working in hospitality at the age of 15, beginning in an entry level role and gaining experience across all areas of restaurant service. Over the following years, I developed my skills in customer service, food service, teamwork, and the day to day running of a restaurant. Through hard work, reliability, and a willingness to take on increasing responsibility, I progressed into a management position.
I have now been working at Mezze Garden in Cirencester for approximately five years and currently manage the restaurant. My responsibilities include overseeing daily operations, leading and training staff, managing rotas, dealing with customers and suppliers, controlling stock, handling cash, and ensuring the restaurant maintains high standards. I have gained extensive experience working in a busy environment, solving problems independently, and taking responsibility for the overall running of the business.
My career so far has taught me the importance of hard work, communication, leadership, responsibility, and adaptability. I am now looking to take the experience I have built up over the past five years and use it as the foundation for the next stage of my career.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Mezze Garden ltd
cirencester, Gloucestershire
07.2021 - Current
- Manage the day-to-day operations of a busy Turkish and Mediterranean restaurant, ensuring high standards of service, food quality, and customer satisfaction.
- Lead and supervise staff, including allocating duties, training team members, managing rotas, and maintaining professional standards.
- Oversee opening and closing procedures, cash handling, stock control, ordering, and communication with suppliers.
- Handle customer enquiries, complaints, bookings, and operational issues calmly and professionally.
- Work closely with the owner to improve restaurant operations, develop new ideas, and maintain efficient cost and service standards.
- Lead by example in a fast-paced environment, regularly working long hours and taking responsibility for the smooth running of the business.
Education
GCSEs -
Sgs stroud college
stroud01-2022
Skills
- Team Leadership & Supervision
- Restaurant Operations Management
- Customer Service
- Staff Training & Development
- Staff Scheduling & Rotas
- Stock Control & Inventory Management
- Ordering & Supplier Coordination
- Cash Handling & Financial Responsibility
- Problem Solving
- Conflict Resolution
- Working Under Pressure
- Time Management
- Communication
- Organisation & Planning
- Attention to Detail
- Sales & Upselling
- Food Service & Hospitality
- Health & Safety Awareness
- Opening & Closing Procedures
- Adaptability & Willingness to Learn
- Strong Work Ethic
- Reliability & Responsibility
Hobbies and interests
Travel and exploring different cultures, particularly Germany and France. Learning German and developing my language skills. Cooking and exploring different cuisines. Volunteering and participating in community and
Accomplishments
Successfully transformed and relaunched a functioning Italian restaurant into a Turkish and Mediterranean restaurant.
Played a key role in managing the transition, adapting operations to a completely new cuisine and concept while maintaining the day to day running of the business. This involved adapting menus and service standards, working with staff and suppliers, learning new products and processes, and helping ensure a smooth transition for both the team and customers. The experience demonstrated my ability to adapt quickly, take responsibility, solve problems, and maintain high standards during significant operational change.
Referance.
- Ersin Oymak - Mezze Garden/Piazza Fontanna
07712445256
MezzeGarden@hotmail.com
kelly.melek@hotmail.co.uk
Timeline
Restaurant Manager
Mezze Garden ltd
07.2021 - Current
GCSEs -
Sgs stroud college