Ellie Wood
Leeds,West yorkshire
Summary
I am currently studying an extended diploma in creative practice at Leeds Art University, which I will complete in June 2026. I have a keen interest in hospitality and community engagement which has stemmed from my part time job at a rugby club. I have gained valuable experience through this position as a bar and kitchen team member, enhancing skills in service delivery and communication. Eager to transition into a hospitality role to contribute to a vibrant customer-focused environment.
I am a versatile individual with a strong foundation in communication and customer service. Experienced in navigating high-pressure scenarios and multitasking with precision. Dedicated to creating memorable dining experiences and achieving high satisfaction levels.
Experienced in hospitality with a focus on guest satisfaction and service excellence. Demonstrated skills in effective problem-solving and maintaining a positive atmosphere during peak times. Aiming to utilize these strengths to boost customer satisfaction and support business growth.
Overview
3
3
years of professional experience
Work history
Bar and kitchen staff
Yarnbury rugby club
Horsforth
2025.03 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Ensure guests are happy and resolve any issues that may occur and maintaining high standards of hospitality and professionalism.
- Serve food and drinks and constantly maintaining high standards.
- Ensure work stations and areas are always clean and tidy.
- Meet food safety and hygiene standards at all times.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Prepared beverages, ensuring consistent quality.
- Helped organise special events at the bar and within the club.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained bar stocks, replenishing daily as necessary.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Work Experience
Charlottes Boutique, wax melts and candles
Leeds
2023.06 - 2023.06
- Create products from scratch to fulfil market needs and enhance user experience.
- Create dynamic social media posts to promote brand values and foster community engagement.
- Facilitated enjoyable evening events to foster community engagement and collaboration.
- Facilitated positive customer experiences to foster satisfaction and loyalty.
- Maintain customer satisfaction and engagement by providing enjoyable experiences during evening events.
- Ensure effective communication between departments to promote synergy and improve workflow.
- Facilitated efficient setup and clearing of equipment to maintain a streamlined workflow after events.
Education
Diploma of further Education - Extended diploma in creative practice
Leeds Art University
Leeds2026-06
GCSEs - GCSE
Horsforth high school
Leeds2024-09
Skills
- Collaborative communication
- Resilience under stress
- Team work
- Time management
- Flexible working hours
- People skills
- Fast learner
- Food preparation techniques
- Stock rotation
- Kitchen sanitisation and waste disposal
- Customer Service
- Food preparation
- Equipment cleaning and maintenance
- Food safety and rotation
- Safe food storage
- Hygiene prioritisation
- Use of commercial dishwasher and ovens
Timeline
Bar and kitchen staff
Yarnbury rugby club
2025.03 - Current
Work Experience
Charlottes Boutique, wax melts and candles
2023.06 - 2023.06
Diploma of further Education - Extended diploma in creative practice
Leeds Art University
GCSEs - GCSE
Horsforth high school