Antonio Fierro
Broadstairs,Kent
Summary
Highly skilled professional with a strong foundation in English speaking and listening, achieving distinction. Demonstrates proficiency in business, mathematics, and sciences, with notable achievements in resistant materials and physical education. Adept at knife handling techniques, organised workflow planning, and collaborative communication. Experienced in training and mentoring, ensuring health and safety compliance, and known for being a fast learner with exceptional physical stamina.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Kitchen staff member
OCS Group UK
Manston, Kent
08.2025 - 11.2025
- Assisted in preparation and presentation of high-quality meals for customers.
- Maintained cleanliness and organisation of kitchen areas in compliance with health standards.
- Collaborated with team members to ensure efficient workflow during busy service periods.
- Operated kitchen equipment safely whilst adhering to established safety protocols.
- Assisted in preparation of meals by chopping vegetables and assembling ingredients.
- Maintained high standards of cleanliness and hygiene in kitchen areas and equipment.
- Collaborated with team members to ensure timely delivery of food to customers.
- Supported senior kitchen staff by performing various tasks to assist in daily operations.
Restaurant supervisor
The Jetty
Broadstairs, Kent
05.2020 - 07.2025
- Trained and mentored new staff members on company policies and best practices.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Assisted in inventory management and ordering to ensure adequate stock levels.
- Implemented health and safety protocols to ensure compliance with regulations.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Fostered team cohesion through regular communication and feedback sessions.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Trained new staff members, leading to improved service standards.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Boosted sales through targeted product training and upselling strategy.
Groundworker
Birchington Vale Holiday Park, Birchington, Kent
Birchington, Kent
06.2023 - 09.2023
- Ground maintenance summer temp role, keeping grounds tidy and clean for the busiest tourist time of the year, mowing, trimming grass around holiday homes to meet the criteria of standards expected weekly.
- Supportive work in helping fix caravan homes with their piping and connections
- Operated hand tools and heavy machinery to complete groundwork tasks effectively.
- Supported the installation of drainage systems and landscaping features to improve site functionality.
- Conducted manual labour tasks, contributing to team efforts towards project completion.
- Conducted routine checks, ensuring overall site safety and compliance with regulations.
Customer assistant
Boots, Westwood, Kent
Westwood, Kent
01.2023 - 06.2023
- Assisted customers by providing product information and addressing inquiries.
- Ensured shelves were stocked, and displays were well organised for optimal customer experience.
- Assisted in training new staff on operational procedures and customer service expectations.
- Supported promotional activities by setting up displays and informing customers of special offers.
- Increased sales through suggestive selling techniques.
- Provided shopping advice based on customer needs, fostering an engaging shopping experience.
- Handled cash transactions accurately, enhancing trust between thebusiness and itsclientele.
- Performed daily opening and closing functions and inventory management.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Customer assistant
Bookers, Broadstairs, Kent
Broadstairs, Kent
08.2022 - 10.2022
- Scanning items efficiently and stacking them accordingly to keep queue times down and allowing trollies to be wheeled out and not topple over
- Stacking shelves from pallets in a timely manner with criteria to meet and expectations met
- Providing good customer service and communication skills as customers are all regulars so they receive a good shopping experience at all times
- Being trusted to sell and stock take/check cigarettes, tobacco and e-cigs making sure there are the correct amount at all times, looking after the secured area by myself, keeping an eye out for any dodgy behavior
- Stayed after hours to help catch up on over-building pallets so criteria could be met
- Help make sure store was correctly locked up and secured so end of day could commence
- Provided fast checkout service with high levels of customer care and transaction speed.
- Applied conflict management to stressed and concerned customers.
- Maintained excellent client satisfaction by providing in-depth support.
Worker
Quex Park, Birchington, Kent
Birchington, Kent
05.2020 - 09.2020
- Serving food to tables, talking and taking customers’ orders and requests and or inquiries
- Taking bookings for events and dealing with money for the maze, golf events
- Sanitising around the entire park where kids/anyone would touch every thing while covid was rampant
- Looking over young children as they jump on a bouncy castle and keep control of how many are on at once {children are very disobedient}
- Ensured adherence to safety protocols for a safe working environment.
Coastline Carpet Cleaning Company, Ramsgate, Kent
Ramsgate, Kent
05.2019 - 02.2020
- Scrubbing stairways, hallways, carpets, and toileted carpets with compressed hover with cleaning chemicals to remove all dirt and stains
- Filling up the machine with highly chemical cleaning agents and warm water correctly and precisely
- Talking to customers within their own comfort of their homes while my partner is cleaning
Papa Johns, Broadstairs, Kent
Broadstairs, Kent
03.2019 - 04.2019
- Creating pizzas as directed from orders both online and in store
- Preparing vegetables neatly and to a fixed size for pizza toppings
- Cleaning store and prep area to meet health and safety criteria
- Taking orders to customer houses on foot if they were in a close vicinity
Subway, Dumpton, Kent
Dumpton, Kent
09.2018 - 01.2019
- Opening and closing store independently therefore counting and handling money
- Preparing food neatly and accurately to meet the desired standards
- Cleaning the whole store and storage area to meet health and safety criteria
- Greet customers in a friendly and cheerful manner and correctly understand their orders as directed
Browns Trimmings, Broadstairs, Kent
Broadstairs, Kent
07.2017 - 07.2017
- Ripping apart and removing old nails and material from chairs to be refurbished
- Cleaning the workshop, cutting and measuring out pieces of foam to be placed on motorbike seats and antique or refurbished furniture.
- Soundproofing the inside of vehicles.
- Using the drill to set up display items on the wall
- Making tea and coffee for staff and customers
- During school holiday times
work experience position
Pinocchio’s Restaurant, Canterbury
Canterbury
06.2017
- Cleaning the restaurant and bar area hygienically
- Ensuring stock deliveries were put away properly, checking dates on fresh items and rotating stock accordingly
- Setting up the restaurant for service
- Making drinks for orders to take to the table
- Learning about customer service
Education
GCSEs - School
The Charles Dickens School
Broadstairs, Kent 09.2013 - 06.2018
Skills
- English speaking and listening – Distinction
- English (GCSE) – Level 5
- Business (BTEC) – Merit
- Mathematics – Level 5
- English literature – Level 5
- Physics – Level 5
- Biology – Level 5
- Chemistry – Level 5
- Resistant materials – Level 6
- Physical education – Merit
- Knife handling techniques
- Organised workflow planner
- Collaborative communication
- Training and mentoring capacity
- Health and Safety Compliant
- Fast learner
- Physical stamina
- Patient and composed
REFERENCES
REFERENCES ON REQUEST
FURTHER INFORMATION
Contact number: 07857 014045
Affiliations
- Persona Trainer for the gym
- CSCS Green Card
Languages
English
Native
Timeline
Kitchen staff member
OCS Group UK
08.2025 - 11.2025
Groundworker
Birchington Vale Holiday Park, Birchington, Kent
06.2023 - 09.2023
Customer assistant
Boots, Westwood, Kent
01.2023 - 06.2023
Customer assistant
Bookers, Broadstairs, Kent
08.2022 - 10.2022
Restaurant supervisor
The Jetty
05.2020 - 07.2025
Worker
Quex Park, Birchington, Kent
05.2020 - 09.2020
Coastline Carpet Cleaning Company, Ramsgate, Kent
05.2019 - 02.2020
Papa Johns, Broadstairs, Kent
03.2019 - 04.2019
Subway, Dumpton, Kent
09.2018 - 01.2019
Browns Trimmings, Broadstairs, Kent
07.2017 - 07.2017
work experience position
Pinocchio’s Restaurant, Canterbury
06.2017
GCSEs - School
The Charles Dickens School
09.2013 - 06.2018