Leah Greenwood

• Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
• Resolved customer complaints promptly, maintaining company's reputation.
• Built strong relationships with customers for increased loyalty.
• Achieved high customer satisfaction by providing excellent service.
• Prepared detailed quotations for customers with clarity on terms and conditions.
• Ensured accurate documentation of all sales activities, upholding company's compliance standards.
• Identified suitable vehicles for customers' needs, enhancing their buying experience.

• Monitored work environments to ensure adherence to regulations
• Perform general cleaning duties, including sweeping, vacuuming, mopping, dusting, touch point sanitation, toilet cleaning, descaling, and window cleaning.
• Clean and sanitise restrooms, kitchens, and other common areas.
• Empty and dispose of rubbish and recycling materials.
• Replenish supplies such as soap, toilet paper, and paper towels.
• Ensure all cleaning equipment is used and maintained correctly
  Follow health and safety regulations, including COSHH guidelines.
• Report any maintenance or repair needs to the supervisor promptly
  Collaborate with team members to complete tasks efficiently.
• Conduct regular checks to ensure all areas are clean and presentable.

Working on customers and company vehicles. Providing a professional valet on each vehicle.
Cleaning windows both inside and out. Cleaning alloys and wheels, door handles and mirrors.
Vacuuming and shampooing upholstery and carpets. Wax and polish bodywork, applying gels and other finishes to bumpers and trims.
Completing all relevant paperwork and using IT systems to input work carried out.
Working to specific customer requests and completing each job in an allotted timeframe.
Working under my own initiative and as part of a team.

Transporting vehicles to customers designated collection place.
Completing paperwork with the customer on delivery of the vehicle. Recording all damage and imperfections of vehicle. Upon return of vehicle completing return checks of the vehicle.
Carrying out routine checks and valeting of vehicles before ready to put back out for rental. Working to specific job allocation for that day. Ensuring all tasks are completed in a timely manner and professional execution.

Working on customers and company vehicles. Providing a professional valet on each vehicle.
Cleaning windows both inside and out. Cleaning alloys and wheels, door handles and mirrors.
Vacuuming and shampooing upholstery and carpets. Wax and polish bodywork, applying gels and other finishes to bumpers and trims.
Completing all relevant paperwork and using IT systems to input work carried out.

Supporting resident's emotional well-being and following safeguarding procedures, including fire safety.
Helping residents get dressed, washed, cooking and eating.
Listening to residents and understanding their needs. Taking a sensitive approach, being patient and having the ability to stay calm in stressful situations.
Having the ability to accept criticism and work well under pressure. Being able to be thorough and pay attention to detail.
Communicating to my manager with any issues that could arise. Making sure the residents well-being is at the heart of every decision.

Greeting customers upon arrival to the dealership. Letting them know that I'm on hand if they need any support or have questions about a vehicle.
Arranging test drives for customers. Taking proof of licence and ensuring that they are legal and safe to drive their chosen vehicle.
Assisting with any questions on vehicle specifications.
Taking vehicles in part exchange. Checking part exchange price and giving the customers the best possible deal.
Supporting the customer with finance options and going over everything with them. Completing all the relevant paperwork for the sale of each vehicle.
Providing excellent customer service throughout the sales process.

Working as above valeting description. Saturdays Only.