ELLIE TAYLOR
Summary
A design communications and marketing postgraduate from Northumbria University with 15+ years of high end hospitality service/customer interactions. An ambitious individual with a diverse background in customer engagement and administrative support. Delivering exceptional service through strong interpersonal skills and highly proficient in client satisfaction and operational success.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Adiministrative Officer
Department For Work & Pensions
Newcastle
03.2021 - Current
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Managed daily office operations, ensuring efficient workflow and adherence to administrative deadlines. Functioned as Case Manager and Administrative Officer for Universal Credit, evaluating complex benefit entitlement cases. Supported public service department in delivering crucial benefits from working age to health, adapting to changing policies and procedures. A challenging role but rewarding as society, policies and procedures change all the time and have taught adaptability. The role ranges from dealing with complex information and difficult situations, making assessments regarding benefit entitlement.
- Coordinated daily operational tasks, including data entry and database auditing, maintaining smooth operations.
- Responded to incoming calls and emails efficiently, recording accurate messages and swiftly following up on inquiries.
Executive Box Staff
Sodexo
Newcastle
07.2013 - Current
- Set up executive box with necessary stock to ensure readiness for service.
- Coordinated match day and seasonal event activities, preparing venues and ensuring guest assistance for a seamless experience.
- A silver service 5-course meal served throughout the day.
- Served and cleared food and drinks while attending to guests' needs, replenishing cutlery, and maintaining high standards of satisfaction with food, drinks, and service.
- Prepared and arranged refreshments for continuous availability throughout the day.
- Verified inventory accuracy and established payment accounts for event transactions.
- Making sure the customers' accounts are correct for billing accounted for at the end of service.
- Complying with good hygiene health and safety standards throughout.
Trend Research Intern
Trend Bible
Newcastle, Tyne & Wear
09.2019 - 12.2019
- Trend Bible is a trend agency specialising in Home Interiors and Kids lifestyle trends, developing recognised brands such as Nike and Mothercare.
- Supported trend agency operations by contributing to trend book production, bespoke consultancy projects, marketing initiatives, and strategies for high growth.
- Performed image crediting, fabric cutting, and compiled trend publications while assisting in research for 2-year trend forecasts, consultancy projects, and client presentations, and participating in trend panels and internal strategy meetings.
- Attended industry conferences to gain insights on new research and trends.
Volunteering for Newcastle's Fashion Society
Newcastle University
01.2019 - 12.2019
- Planned and taught lessons on various fashion illustration techniques, both digital and hand-rendered, to engage diverse students.
- Delivered sessions focused on different techniques, enabling students to explore a range of topics and interests.
- Worked closely with team members to share ideas and improve project outcomes. members to achieve target results.
- Addressed customer complaints through effective communication and problem-solving skills. with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Waiting/bar Assistant
Sir John Fizgerald
07.2014 - 07.2019
- Handled daily tasks, including checking menu accuracy and serving customers in a busy environment with professionalism and attention to detail.
- Monitored customer satisfaction and assisted in managing a high-traffic bar area to maintain service quality.
- Received and processed customer orders for food and beverages at the bar. and delivering a variety of drinks, refreshments and meals hot and cold.
- Set up and organised bar and restaurant areas to ensure correct layout and adequate stock levels.
- Ensured proper stock replenishment and cleanliness of all service areas at the end of the day. to make sure at the end of the day stock is full, all services have been fully cleaned down and sanitised.
Social Media and Marketing Assistant
Bcharmd
Newcastle
03.2019 - 04.2019
- Collaborated with Marketing and Business Development Manager to develop effective social media strategies and create daily content.
- Generated creative and engaging social media presence, contributing to brand growth.
- Managed daily activity on social media platforms, enhancing brand awareness.
- Researched social media trends to develop engaging content strategies.
Fashion Showroom Assistant
Exposure PR
Newcastle
01.2019 - 02.2019
- Assisted clients during London Men's Collections shows by managing logistics and guest coordination.
- Managing the day-to-day running of both busy showrooms to a high standard with world-renowned brands such as Levi's, Nike, Christopher Raeburn and Barbour.
- Assisted in setting up press events for brands including Lindex, enhancing brand visibility and engagement.
- Assisted sample movement using barcode tracking GPS system; monitored and recorded coverage of brands, supported wider fashion team on unique projects, and participated in fashion and lifestyle events on-site and off-site.
- Supported VIP team by packaging and dispatching gifts to influencers, while collating detailed reports on celebrity engagements.
Chalet Host
Ski Total
Tignes, France
11.2013 - 03.2014
- Cared for 20 guests per week, delivering high-quality silver service dining to ensure satisfaction.
- Delivered exceptional customer service by addressing guest needs promptly and professionally.
- Hosting duties also included ensuring a welcoming, clean and comfortable environment - housekeeping. Assisting in preparation of appetisers, dinner service and afternoon tea.
- Organised daily tasks and managed time effectively, consistently meeting and exceeding guest expectations.
- Completed 5-month winter season as Chalet Host in premium platinum chalet, enhancing guest experience.
Sales Assistant
Toys R us
Newcastle
10.2013 - 11.2013
- Performed stocktaking and replenishment, served customers, and maintained knowledge of promotions and new products.
- Arranged visual merchandise displays to enhance store aesthetics.
- Contributed to store promotion through strategic visual display setups.
- Coordinated organisation and establishment of new store in Eldon Square Shopping Centre.
Volunteering for Northumbria Healthcare NHS trust
NHS Foundation Trust
Newcastle
08.2013 - 09.2013
- Designed, constructed and distributed handmade face coverings and accessories to ensure safety and protection for community members.
- Constructed and sewn drawstring linen bags for frontline staff and bereaved relatives to provide comfort and support during challenging times.
- Created customised products using own designed prints to meet individual needs and preferences.
Education
Master of Arts - Design Communication
University of Northumbria at Newcastle
Newcastle upon Tyne01-2019
BA (hons) - Fashion Design and Marketing
Northumbria University
Newcastle upon Tyne 01-2019
A-Levels - Textiles - A, English Literature - B, Media Studies - B
Whitley Bay High Sixth Form
Whitley Bay01-2013
High School -
Whitley Bay High School
Whitley Bay 01-2011
Skills
- Project management
- Client interaction
- Quality assurance
- Customer service
- Service excellence
- Customer satisfaction focus
- Customer engagement
- Clear communication
- Multitasking
- Well-organised
- Guest relations
- Attentive
Certification
- Food Hygiene Handling and Safety
Languages
English
Proficient
C2
Accomplishments
- Multiple Reward and Recognitions for the Department of Work and Pensions
Added Skills
- Creative
- Innovative
- Hard Working
- Passionate
- Organised
- Attention to detail
Timeline
Adiministrative Officer
Department For Work & Pensions
03.2021 - Current
Trend Research Intern
Trend Bible
09.2019 - 12.2019
Social Media and Marketing Assistant
Bcharmd
03.2019 - 04.2019
Volunteering for Newcastle's Fashion Society
Newcastle University
01.2019 - 12.2019
Fashion Showroom Assistant
Exposure PR
01.2019 - 02.2019
Waiting/bar Assistant
Sir John Fizgerald
07.2014 - 07.2019
Chalet Host
Ski Total
11.2013 - 03.2014
Sales Assistant
Toys R us
10.2013 - 11.2013
Volunteering for Northumbria Healthcare NHS trust
NHS Foundation Trust
08.2013 - 09.2013
Executive Box Staff
Sodexo
07.2013 - Current
Master of Arts - Design Communication
University of Northumbria at Newcastle
BA (hons) - Fashion Design and Marketing
Northumbria University
A-Levels - Textiles - A, English Literature - B, Media Studies - B
Whitley Bay High Sixth Form
High School -
Whitley Bay High School