Ellie Short
Northampton,Northamptonshire
Summary
I am a committed person who has experience in handling customer concerns and has a strong focus on customer satisfaction. I also have outstanding teamwork skills and has barista training, which guarantees hygienic standards are followed. I am known for having a strong sense of initiative, being creative in the classroom, and having a profound understanding of the needs of children. I am a devoted person using my skills and abilities in a fast-paced setting to improve service quality and create satisfying experiences.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Catering assistant
Mead Open Farm
Leighton Buzzard, Bedford
2023.10 - Current
- Enhanced customer experience by promptly answering questions and complaints.
- Provided excellent customer service, ensuring guest satisfaction.
- Assisted in training new staff members, fostering a supportive work environment.
- Collaborated with other team members for smooth catering operations during busy times to ensure everything is completed to a high standard.
- Maintained the cleanliness of the kitchen areas to ensure health and safety regulations were met.
- Served customers in a polite and professional manner
- Ensured customer satisfaction by making top-quality coffee and beverages.
- Understood the importance of allergen awareness and consistently communicated this information when taking orders.
Soft Play Café Assistant
Funtivity Play Villiage
Leighton Buzzard, Central Bedfordshire
2025.04 - 2025.09
- Kept the workspace clean for a tidy and hygienic environment.
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Fulfilled all duties as assigned during peak hours for effective operation of the café.
- Facilitated swift service by promptly cleaning and resetting tables after use.
- Managed cash register accurately for smooth transactions.
- Prepared hot beverages to meet individual customer preferences.
- Welcomed customers with a smile, providing attentive service from arrival to departure.
- Assisted during birthday parties, making sure expectations were met to a high standard.
School Cleaner
Leedon Lower School
Leighton Buzzard, Central Bedfordshire
2024.08 - 2025.08
- Carried out daily cleaning duties across classrooms, offices, and communal areas
- Ensured high standards of cleanliness and hygiene were consistently maintained
- Followed health and safety procedures when using cleaning equipment and chemicals
- Managed time effectively to complete tasks within strict deadlines
- Carried out deep cleaning tasks during holidays to ensure readiness before the new term commencement.
- Ensured cleanliness by regularly sweeping and mopping school corridors.
- Maintained hygiene for a healthier student environment by disinfecting classrooms and washrooms.
- Also helped with sports days and school trips
Pre School
Mentmore Road Pre School
Leighton Buzzard, Central Bedfordshire
2023.05 - 2023.07
- Volunteered at a local pre-school after my GCSEs
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Contributed towards developing learning materials, supporting teaching staff.
- Offered emotional support to distressed children, ensuring their comfort.
- Fostered a nurturing environment by creating engaging activities and lessons.
Assistant dance teacher
Leighton Buzzard, Central Bedfordshire
2020.07 - 2022.09
- Managed class schedules, ensuring timely start and finish of each session.
- Implemented new teaching methods to improve student comprehension of complex steps.
- Collaborated effectively with parents regarding children's progress.
- Developed warm-up routines to enhance flexibility and prevent injuries.
- Demonstrated dance moves, ensuring clear understanding amongst students.
- Collaborated with other instructors in planning and executing dance lessons.
- Coordinated rehearsals for the end-of-term showcase and helped the younger children by dancing with them.
- Assisted in costume selection and preparation for school performances.
Education
GCSEs - Maths, English, Science, History, Child Development
Vandyke Upper School
Leighton Buzzard, Central Bedfordshire 2020.09 - 2026.05
A-Levels - Health & Social Care, Travel & Tourism, Child Development
Vandyke Upper School
Leighton Buzzard, Central Bedfordshire 2023.09 - 2025.05
Certificate of Higher Education - BA Primary Education
Northampton University
Northampton, Northamptonshire 2025.09 - 2028.05
Skills
- Customer satisfaction focus
- Handling customer complaints
- Team player
- Barista training
- Strong initiative
- Hygiene standards awareness
- Empathy towards children's needs
- Creativity in teaching
Timeline
Certificate of Higher Education - BA Primary Education
Northampton University
2025.09 - 2028.05
Soft Play Café Assistant
Funtivity Play Villiage
2025.04 - 2025.09
School Cleaner
Leedon Lower School
2024.08 - 2025.08
Catering assistant
Mead Open Farm
2023.10 - Current
A-Levels - Health & Social Care, Travel & Tourism, Child Development
Vandyke Upper School
2023.09 - 2025.05
Pre School
Mentmore Road Pre School
2023.05 - 2023.07
GCSEs - Maths, English, Science, History, Child Development
Vandyke Upper School
2020.09 - 2026.05
Assistant dance teacher
2020.07 - 2022.09