Ellie Shaw
Wickford,Essex
Summary
Experienced retail management professional with 9 years in leading teams and streamlining operations. Consistently meets objectives within budget and deadlines in challenging settings. Proficient in overseeing store operations, ensuring adherence to policies, and boosting team performance through targeted feedback. Dedicated to exceptional customer service and achieving a 36% increase in staff training efficiency while managing inventory effectively.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Second Assistant Manager
Mcdonalds
Basildon, Essex
2022.05 - Current
- Supervised daily store operations, ensuring adherence to company policies and enhancing operational efficiency.
- Reviewed team performance, providing constructive feedback and establishing clear objectives to drive individual and team growth.
- Collaborated with accounting to compile accurate financial records, facilitating informed decision-making during budget meetings.
Crew Trainer
McDonald's
Basildon, Essex
2020.04 - 2022.05
- Train, mentor and lead by example, demonstrating exemplary customer service and work ethic to trainees.
- Supported the onboarding process for new hires, making certain they felt welcomed and well-informed about their responsibilities.
- Advocated for continuous learning and development, encouraging team members to pursue additional training opportunities.
Crew Member
McDonald's
Basildon, Essex
2017.08 - 2020.04
- Prioritised competing tasks to maintain steady performance during busy periods.
- Coordinated with team members to uphold service standards during peak demand.
- Anticipated customer needs and tailored support to deliver attentive care.
Newspaper Delivery Person
Newsquest Media Group
Wickford, Essex
2017.04 - 2017.08
- Improved distribution flow by sorting and bagging newspapers for customers.
- Reduced delivery delays by 28% through clearer planning and communication.
- Minimised service disruption by covering additional routes and shifts during shortages.
Education
Higher National Diploma - Business Studies
Seevic College
South Benfleet, Essex2019-06
High School Diploma - GSCE
Beauchamps High School
Wickford, Essex2016-06
Skills
- Leadership and collaboration
- Analytical problem solving
- Time management
- Communication proficiency
- Ability to multitask
- Resilience in high-pressure situations
- Determination and focus
- Training facilitation
- Building customer relationships
- Budget management
- Inventory process oversight
- Data-driven analytics
Certification
- Level 4 Professional Diploma in Accounting
- Level 4 National Extended Diploma in Business Studies
- Leadership Transitions Course Diploma
Hobbies & Interests
- Dancing
- Football
- Netball
- Socalising with friends
- Volunteer to help my family business
Timeline
Second Assistant Manager
Mcdonalds
2022.05 - Current
Crew Trainer
McDonald's
2020.04 - 2022.05
Crew Member
McDonald's
2017.08 - 2020.04
Newspaper Delivery Person
Newsquest Media Group
2017.04 - 2017.08
Higher National Diploma - Business Studies
Seevic College
High School Diploma - GSCE
Beauchamps High School