Ellie Serridge

• Listens to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Welcome and greet customers.
• Go above and beyond by helping customers to locate stock, making bespoke orders where possible.
• Promotes customer loyalty scheme and special offers at checkout.
• Sell extras to customers by upselling.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Take interest in customers needs and concerns to provide thoughtful advice.
• Carries out day-to-day duties accurately and efficiently.
• Supports team by demonstrating respect, friendliness and willingness to help wherever
• Offers friendly, efficient customer service and handles challenging situations with ease.
• Answer phone calls.
• Meet targets.

• Organising flights , travel insurance and accommodation.
• Keeping clients promptly informed of any changes and offering suitable alternatives when appropriate.
• Maintaining the data of clients.
• Created personalised trip recommendations based on individual preferences and interests, encouraging repeat business from satisfied customers.
• Contacting customers via email and telephone.
• Decreased booking errors through attention to detail during reservation processes.
• Chased up unpaid bookings to avoid payment delays and balancing issues.

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