Abbie Hill
Houghton-le-Spring,Durham
Summary
High-performing sales professional with over six years’ experience in target-driven retail environments. Ranked #1 in store for KPIs since April 2024 at Nike Unite Durham Arnison Centre. Skilled in consultative selling, objection handling and maximising transaction value through structured add-on and feature-benefit techniques. Confident communicator with leadership experience and a strong motivation to excel in commission-based automotive sales.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Sales Assistant
Nike
Durham
2024.04 - Current
- Ranked #1 in store for KPIs since starting, including member sign-ups, app downloads, link percentage, online orders and customer survey recognition
- Deliver personalised, consultative sales experiences across footwear and apparel departments
- Maximise transaction value using structured add-on selling and feature-benefit techniques
- Consistently exceed performance benchmarks in a fast-paced, high-footfall environment
- Train and mentor new starters in sales techniques, product knowledge, POS systems and service standards
- Regularly act as stand-in floor leader, allocating staff zones, managing till priorities and overseeing service flow
- Lead team briefings (“huddles”) and contribute to quarterly training events
- Support back-of-house operations including delivery processing, stock control and promotional changes
Sales Consultant
Instaglam Prom
Ryhope
2020.01 - 2024.04
- Delivered one-to-one personalised consultations for high-value purchases
- Built strong rapport with clients, driving repeat business and referrals
- Managed time-sensitive appointments in a high-pressure environment
- Used initiative to resolve objections and secure sales
- Worked independently while contributing to overall store targets
- Made dress recommendations based on clients' style and colour preferences
- Worked well in a team, but also individually when dealing with clients
- Developed a rapport with customers, encouraging them to buy their prom dress from our shop
- Used initiative to overcome certain obstacles and help the business run smoothly
- Learned to work well under pressure in time-limited appointments
Education
Bachelor of Arts - History and Spanish
Durham University
Durham 2021.10 - 2024.06
A-Levels - Maths, History and Spanish
St Robert of Newminster Sixth Form College
Washington 2019.09 - 2023.06
GCSEs -
St Robert of Newminster Catholic School
Washington 2014.09 - 2019.06
Skills
- Communication
- Initiative
- Customer Service
- Rapport Building
- Strong Leadership
- Problem Solving
- Resilience & Motivation
- Negotiation & Persuasion
Languages
English
Native language
Spanish
Advanced
English
Native
Affiliations
- Competitive Bodybuilder - Achieved 2nd place at PCA British Finals as a natural competitor; managed multi-year structured training, nutrition, and peak-performance strategy while balancing professional commitments, demonstrating exceptional discipline, resilience, and goal execution
Timeline
Sales Assistant
Nike
2024.04 - Current
Bachelor of Arts - History and Spanish
Durham University
2021.10 - 2024.06
Sales Consultant
Instaglam Prom
2020.01 - 2024.04
A-Levels - Maths, History and Spanish
St Robert of Newminster Sixth Form College
2019.09 - 2023.06
GCSEs -
St Robert of Newminster Catholic School
2014.09 - 2019.06