Vanessa Bent
Epsom
Summary
Experienced, adaptable individual with strong transferable skills in
• Local authority Education and SEND sector
• Further Education
• Recruitment
• Sales and Account Management
Extremely motivated, hardworking and quick to learn new skills. Proven team player and also happy to work autonomously. Clear communicator with a passion for supporting families and professionals across SEND.
Keen to find opportunities to development existing skills in a team driven environment
Overview
24
24
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Additional Educational Needs Information Officer
Surrrey County Council
Weybridge, Surrey
2021.07 - Current
- Delivered excellent customer service in high call volume environment, taking calls from families, educators and professionals across the SEND service
- Supporting Case Officers in caseload management with accurate and timely documentation, escalating urgent queries to internal departments as necessary.
- Maintained strict confidentiality at all times, adhering to relevant company policy, often dealing with highly sensitive information
- Operating multiple information systems with accuracy, with strong organisation and time management in high pressure environment
Sales and Account Executive
Nescot College
2019.08 - 2021.06
- Established long-term partnerships by understanding and meeting employer needs to place post 16 students in Apprenticeship positions
- Regular communication and collaboration with teaching staff and students
- Converted sales leads through persuasive pitching, achieving and exceeding personal revenue targets, increasing sales by over 50%.
- Managed key client accounts meticulously, using multiple technology programs
- .Championed cross-selling initiatives to maximise sales volume and profit margins.
- Increased client base through effective networking strategies.
Information Officer
Surrey County Council
, Surrey
2008.03 - 2019.07
- Handled high call volumes of up to 40 calls per day with accuracy and efficiency for optimum productivity.
- Supporting several services across local authority, including education, school transport, highways, blue badge and registration services.
- Ensured regulatory compliance by establishing rigorous information handling procedures.
- Enhanced customer service with clear, concise communication, delivered with empathy and a desire for the best possible outcome for service users.
- Actioned customer feedback to enhance contact centre service provisions.
Learning Support Assistant
Hollyfield School
Surbiton
2003.11 - 2006.04
Duty Manager
Holmes Place Health Club
Epsom
2003.03 - 2003.11
Account Manager
Centaur Communications
London
2001.04 - 2003.03
Education
Bachelor of Arts - Media Studies
Murdoch University
Perth, Western Australia 1995.01 - 1997.12
A-Levels - English Literature, Human Biology, Media Studies
Warwick Senior High School
Perth, Western Australia 1989.01 - 1994.12
GCSEs - English, English Literature, Maths, Human Biology, Geography, History, Chemistry, Physics,
Warwick Senior High School
Perth Australia 1989.01 - 1994.12
Skills
- Exceptional customer service skills
- Strong understanding of SEND
- Strong administration skills, including MS Office, CRMs and touch typing
- Experience working with Local Authority
- Experience working with Direct to Public
- Experience working with Higher Education
- Accountable
- Team player
- Solutions focused
Affiliations
- Yoga, Running, Hiking, Reading
Certification
Professional Chaperone Licence
Timeline
Additional Educational Needs Information Officer
Surrrey County Council
2021.07 - Current
Sales and Account Executive
Nescot College
2019.08 - 2021.06
Information Officer
Surrey County Council
2008.03 - 2019.07
Learning Support Assistant
Hollyfield School
2003.11 - 2006.04
Duty Manager
Holmes Place Health Club
2003.03 - 2003.11
Account Manager
Centaur Communications
2001.04 - 2003.03
Bachelor of Arts - Media Studies
Murdoch University
1995.01 - 1997.12
A-Levels - English Literature, Human Biology, Media Studies
Warwick Senior High School
1989.01 - 1994.12
GCSEs - English, English Literature, Maths, Human Biology, Geography, History, Chemistry, Physics,
Warwick Senior High School
1989.01 - 1994.12