Ellie Irwin
Lisburn,Lisburn and Castlereagh
Summary
A dedicated professional with a strong emphasis on punctuality and reliability, adept at dealing with difficult situations while maintaining a professional appearance under pressure. Enthusiastic and highly adaptable individual with 3 years of experience in customer facing roles within both the beauty and restaurant industries. Proven ability to provide exceptional service, manage diverse customer needs, and ensure a safe and comfortable environment. Excellent communication skills, with a passion for creating memorable and positive experiences for customers.
Overview
3
3
years of professional experience
Work history
Beauty therapist
Beauty boulevard
Lisburn , Lisburn
04.2024 - Current
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Experience dealing with customers face to face, and interacting with people in a work environment.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Experience dealing with money and handling cash due to taking payments at the end of the treatments.
- Provided exceptional customer service, ensuring repeat client bookings.
- Answered clients' queries and requests by phone and email.
- Consulted with clients to understand and meet individual beauty needs.
Waitress
Blue bear grill
Lisburn , Lisburn
03.2022 - 03.2024
- Provided top-notch service to customers, improved overall dining experience.
- Dealt with customers and greet customers on a face to face basis.
- Utilised professional communication skills to resolve customer complaints.
- Maintained clean and organised dining area for customer comfort.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Met special dietary requests with careful preparation and presentation of dishes.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Dealt and handled with cash, card machines and vouchers at the end of each meal.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
GCSEs - GCSEs
Victoria College Belfast
Belfast 09/2017 - 12/2022
NVQ Level 1 - Beauty therapy
Serc Lisburn
Lisburn 09/2023 - 05/2024
NVQ Level 2 -
Serc Lisburn
Lisburn 09/2024 - 05/2025
Skills
- Punctuality and reliability
- Dealing with difficult situations
- Maintaining professional appearance Clean uniform, clean looks etc
- Customer Service
- Public speaking
- Positive attitude
- Calm and positive demeanour
Timeline
Beauty therapist
Beauty boulevard
04.2024 - Current
Waitress
Blue bear grill
03.2022 - 03.2024
GCSEs - GCSEs
Victoria College Belfast
09/2017 - 12/2022
NVQ Level 1 - Beauty therapy
Serc Lisburn
09/2023 - 05/2024
NVQ Level 2 -
Serc Lisburn
09/2024 - 05/2025
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