ELLIE DONE
Cefn Glas,Bridgend
Summary
Accomplished professional with expertise in B2B sales, account management, and business development. Proficient in documenting and recording information, with advanced skills in Microsoft Office Suite, Clio, HubSpot, Salesforce, and various CRM software. Demonstrates exceptional organisation and time management abilities, coupled with proactive problem-solving skills. Aims to leverage extensive experience to drive business growth and enhance client relationships.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
MBL Seminars Ltd
Manchester, UK
12.2024 - 04.2025
- Promoted from Membership Executive to Account Manager.
- Carried out renewals whilst also identifying opportunities to upsell and upgrade products.
- Sold various training courses to clients accessible via an Online Platform.
- Attended meetings with clients to communicate new product developments, whilst obtaining feedback about their experience.
- Maximised opportunities by developing sales to meet revenue targets.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Established strong rapport with clients through regular communication.
- Worked closely with product development teams for customising offerings according to client needs.
- Prepared detailed reports to provide insight into account performance.
- Collaborated with sales team for achieving shared objectives.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Oversaw account portfolio to deliver top-quality account services.
- Increased client satisfaction, implementing strategic account plans to foster growth.
Membership Executive
MBL Seminars Ltd
Manchester, UK
12.2023 - 12.2024
- Promoted from Lead Generation Executive to Membership Executive
- Worked with clients to identify their needs and match them to an appropriate level of membership or subscription service in the Learning & Development sector
- Provided a customised proposal along with a product demonstration for each client
- Handled inbound telephone and email enquiries across multiple forms of memberships from clients
- Liaising with a wide range of clients from a variety of industries including healthcare providers, law firms, accounting teams, councils, chambers and many others.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Organising training tailored to their industry or any other training they wish to obtain as part of their role.
- Processing bookings and payments effectively and accurately whilst maintaining accurate records on the CRM system.
Lead Generation Executive
MBL Seminars Ltd
Manchester, UK
11.2023 - 12.2023
- Identified potential clients, qualifying data and ensuring everything is updated accurately on the CRM.
- Used strong engagement tactics to attract new prospects clients, including targeting and strategic communication.
- Developed a lead pipeline to meet sales targets and evaluate potential sales opportunities.
- Utilised marketing tools effectively for optimal lead generation.
- Attained high client satisfaction rate by providing excellent customer service.
- Coordinated with the sales team to ensure smooth transition of leads.
- Fostered successful client relationships by maintaining regular follow-ups.
- Identified potential clients by researching and analysing sales options.
Claims Handler (Paralegal)
NewLaw Solicitors
Cardiff, UK
11.2022 - 11.2023
- Responsible for processing personal injury claims from claimants and completing all the necessary legal documentation.
- Maintained high levels of accuracy whilst reviewing and validating claims documentation.
- Adhered strictly to industry regulations during every stage of claim processing.
- Handled sensitive client information, maintaining confidentiality at all times.
- Kept clients well-informed of claim updates and case progress.
- Processed inbound customer calls promptly to meet call-handling timeframe targets.
- Recorded detailed, accurate claim particulars for reliable case notes.
- Managed large client portfolio, prioritising claims in line with complexity and demand.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Responded to telephone enquiries from clients, vendors and members of public.
- Managed a high volume of cases simultaneously, demonstrating strong organisational skills.
Home Care Assistant
EveryCare
Bridgend, UK
07.2021 - 09.2021
- Provided home care for the elderly and vulnerable adults, and was responsible for ensuring that clients were provided with the best care possible
- Adhered strictly to confidentiality principles regarding patient information and records.
- Prepared nutritious meals to promote a healthier diet among the elderly.
- Regularly updated family members on client's condition, fostering trust and transparency.
- Provided companionship for emotional support and social interaction to lonely seniors.
- Maintained clean surroundings, promoting a healthy living space for elderly clients.
- Handled emergency situations calmly, reducing risks associated with elderly falls or sudden illnesses.
- Demonstrated empathy towards the needs of the elderly, promoting dignity at all times.
Education
Law (LLB) -
Swansea University, Hillary Rodham Clinton School of Law
Swansea 09.2018 - 06.2022
Skills
- B2B Sales
- Account Management
- Documenting and recording information
- Microsoft office suite proficiency
- Business development
- Clio
- HubSpot
- Salesforce
- CRM software use
- Organisation and time management
- Proactive problem solving
Languages
English
Fluent
Welsh
Elementary
Timeline
Account Manager
MBL Seminars Ltd
12.2024 - 04.2025
Membership Executive
MBL Seminars Ltd
12.2023 - 12.2024
Lead Generation Executive
MBL Seminars Ltd
11.2023 - 12.2023
Claims Handler (Paralegal)
NewLaw Solicitors
11.2022 - 11.2023
Home Care Assistant
EveryCare
07.2021 - 09.2021
Law (LLB) -
Swansea University, Hillary Rodham Clinton School of Law
09.2018 - 06.2022
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