Ellie Bird
Northampton
Summary
A dedicated professional with extensive expertise in customer service and consumer behaviour understanding. Proficient in electronic payment systems, point of sale operation, and cash handling, ensuring seamless transactions and customer satisfaction. Demonstrates exceptional adaptability to different customers and excels in customer relationship management. Skilled in product display tactics, stock replenishment, and maintaining calm under pressure. Strong communication skills and a goal-oriented approach drive effective problem-solving and enhance overall customer care.
Overview
16
16
years of professional experience
Work history
Customer service desk
Tesco Extra
Northampton, Northamptonshire
09.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Enhanced customer experience with a positive attitude and patience.
- Operated cash register to facilitate smooth transactions.
- Handled cash transactions for both purchases and returns.
- Restocked cashier supplies regularly, avoiding shortages during peak hours.
Customer service assistant. PFS
Tesco Extra
Northampton , Northamptonshire
09.2024 - 06.2026
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Assisted customers with product inquiries for enhanced shopping experience.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Responded promptly to spillages on the forecourt, prevented accidents or injuries.
- Ensured safety whilst operating petrol pumps.
- Adhered to health and safety regulations, maintained secure environment.
- Identified potential equipment malfunctions, minimised downtime.
- Maintained cleanliness of forecourt for customer satisfaction.
- Assisted customers with tyre pressure checks to improve road safety.
- Handled cash transactions, ensured accuracy.
- Coordinated with team members for smooth shift transitions.
- Handled payments using cash, cheque and credit card with zero error.
- Tracked fuel levels in fuel storage tanks.
- Handled high volumes of transactions during holiday seasons efficiently.
- Managed queue effectively during peak hours for seamless checkout process.
Customer service manager
Ladbrokes PLC
Northampton, Northamptonshire
06.2015 - 08.2024
- Resolved complaints efficiently, fostering customer loyalty.
- Maintained positive relationships through effective communication.
- Collaborated cross-functionally for seamless service delivery.
- Oversaw daily operations, ensuring optimal performance.
- Delivered exceptional service by addressing customer queries promptly.
- Managed challenging situations to ensure customer satisfaction.
- Supported colleagues during peak hours to ensure efficient service delivery across all counters.
- Processed swift payouts upon winning bets, enhancing customer satisfaction levels.
- Addressed customer queries about bet placements for increased comfort with processes involved.
- Delivered friendly assistance to customers placing bets or requiring help with machine usage, contributing to a positive user experience within the establishment.
- Managed end-of-day cash reconciliation tasks, guaranteeing accuracy in financial reports.
- Balanced till at end of day, maintaining accurate records.
- Upheld company policies regarding responsible gambling practices consistently, safeguarding both the business and its clients from potential risks associated with excessive wagering habits.
- Handled cash transactions for customers, ensuring a smooth gambling experience.
Customer service assistant/Bakery assistant
The Co-Operative Food
Brixworth, Northamptonshire
09.2010 - 06.2015
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Prioritised tasks during busy periods for maximised productivity.
- Assisted customers with product inquiries for enhanced shopping experience.
- Handled large volumes of cash securely, preventing loss or theft.
- Maintained clean and orderly till area, ensuring smooth operations.
- Resolved customer complaints with effective communication skills.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Crafted beautiful pastries with attention to detail, delighted patrons regularly.
- Upheld a high standard of hygiene for consumer's health safety in the kitchen.
- Produced an assortment of breads to meet varying customer preferences.
- Cleaned and maintained kitchen equipment and oven.
- Demonstrated excellent time management and organisational skills.
Education
LLB - Law and criminal justice
De Montfort University
Leicester 9 2006 - 6 2010
Skills
- Flexibility in schedule
- Consumer behaviour understanding
- Electronic payment systems
- Goal-Oriented approach
- Adaptability to different customers
- Customer relationship management proficiency
- Product display tactics
- Point of sale operation
- Cash handling
- Customer Service
- Stock replenishment
- Till and cash handling
- Customer care
- Calm under pressure
- Problem-solving
- Communication skills
References
References available upon request.
Timeline
Customer service desk
Tesco Extra
09.2024 - Current
Customer service assistant. PFS
Tesco Extra
09.2024 - 06.2026
Customer service manager
Ladbrokes PLC
06.2015 - 08.2024
Customer service assistant/Bakery assistant
The Co-Operative Food
09.2010 - 06.2015
LLB - Law and criminal justice
De Montfort University
9 2006 - 6 2010