Ellen Taylor
Manchester
Summary
Enthusiastic Travel Sales Agent with knack for building client relationships and driving sales growth. Excel at creating bespoke travel itineraries that exceed client expectations, contributing to increased customer satisfaction and repeat business. Known for quick problem-solving and delivering exceptional service, ensuring smooth and memorable travel experiences.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Cruise & Touring Operations Consultant in the UK
Scenic and Emerald cruises
Remote
01.2021 - Current
- Turned over the highest revenue consistently and on an annual basis
- Consistently met targets relating to call taking and call statistics
- Coordinated travel arrangements, ensuring a hassle-free holiday experience for clients.
- Assisted clients in making informed decisions about their travel plans.
- Resolved issues quickly and efficiently, improving client trust and rapport.
- Utilised CRM system proficiently to manage customer database efficiently.
- Increased clientele loyalty by developing personalised travel itineraries.
- Worked diligently on follow-ups, enhancing conversion rates from inquiry stage to final booking confirmation.
General manager
Urban village
Manchester
09.2018 - 05.2020
- Mentored junior staff members fostering a supportive work atmosphere.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Negotiated supplier contracts for better pricing and improved product quality.
- Coordinated events at the venue, leading to increased bookings.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
Head of department
Turtle bay
Manchester
09.2017 - 09.2018
- Resolved customer complaints promptly, fostering a positive dining environment.
- Conducted inventory checks for smooth operation of the restaurant.
- Promoted special events at the restaurant resulting in increased bookings.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Increased customer satisfaction by delivering prompt, courteous service.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
Travel expert
Purple travel
Athens
09.2009 - 06.2015
- Regularly attended seminars and training sessions; maintained current industry knowledge.
- Navigated complex booking systems, securing best deals possible.
- Handled unforeseen problems such as cancellations or changes in plans; minimised disruption for clients.
- Boosted sales through strategic up-selling tactics.
- Secured repeat business with exceptional customer service skills.
- Enhanced customer satisfaction by tailoring bespoke travel packages.
- Collaborated closely with colleagues during peak seasons; ensured efficient operations.
- Resolved conflicts and complaints, ensuring client retention.
Education
GCSEs -
St Thomas Moor
Manchester 01.2001 - 01.2007
TEFL
British sign language Level 1
Skills
- Travel consultation
- Customer orientation
- Patience and resilience
- Familiarity with travel regulations
- Destination knowledge
- Flight booking
- CRM software usage
- High energy level
- Sabre system experience
- Sales expertise
- Company branding
Affiliations
- Keeping active
- Travelling
- Live events
Accomplishments
Highest revenue earner for Scenic UK market
Languages
English
Native
Greek
Upper intermediate (B2)
German
Beginner
References
References available upon request.
Timeline
Cruise & Touring Operations Consultant in the UK
Scenic and Emerald cruises
01.2021 - Current
General manager
Urban village
09.2018 - 05.2020
Head of department
Turtle bay
09.2017 - 09.2018
Travel expert
Purple travel
09.2009 - 06.2015
GCSEs -
St Thomas Moor
01.2001 - 01.2007
TEFL
British sign language Level 1
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