Ellen Smith
FAREHAM,hampshire
Summary
Motivated student eager to bring sound judgment and reasoned thinking to service-oriented role. Excels in high-pressure environments with demonstrated attention to detail and calm approach to challenges.
Overview
4
4
years of professional experience
Work History
NHS call handler
PHL
Whiteley, Hampshire
04.2024 - Current
- Listened actively to caller concerns, questions and priorities.
- Employed typing speed and accuracy to generate notes while speaking to callers.
- Processed and actioned high number of calls during busy periods.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
Cleaner
Alverstoke nursing home
Gosport, Hampshire
09.2023 - 03.2024
- Worked quickly to complete cleaning within allotted timeframes.
- Followed health and safety standards governing correct use of chemicals.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
Shop assistant
Premier Stores
Gosport, Hampshire
04.2021 - 04.2023
- Greeted every customer warmly, promoting friendly atmosphere.
- Operated cash registers with accuracy and processed cash and card transactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Law with legal practice
University of Portsmouth
Portsmouth 09.2023 -
Skills
- High-volume call handling
- Time-management
- Scheduling appointments
- Excellent communication
- Multitasking
- Time efficiency
- Active listening
- Critical-thinking
- Commercial Awareness
- Excellent verbal and written communication
Expeirence
February 2023- Magistrates Court
October 2023- Inside City Law Insight day
June 2024- (One week) Inner Crown Court London
February 2025- Biscoes Law firm
February 2025- Fareham College
Timeline
NHS call handler
PHL
04.2024 - Current
Cleaner
Alverstoke nursing home
09.2023 - 03.2024
Law with legal practice
University of Portsmouth
09.2023 -
Shop assistant
Premier Stores
04.2021 - 04.2023
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