Ellen Louise Green
Meanwood,Leeds
Summary
I am an innovative Head Front of House with knack for creating seamless guest experiences and boosting team morale. Transformed customer service protocols, leading to higher satisfaction ratings and repeat business. Instrumental in streamlining operations, resulting in smoother workflows and improved staff performance.
I am a driven individual with flair for leadership and customer service excellence. Combines strong communication and problem-solving skills to manage and inspire front-of-house staff. Committed to enhancing guest experiences and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Bar staff member
The Drouthy Laird
Inverurie, Aberdeenshire
11.2024 - 08.2025
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages in a timely manner.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Restocked bar efficiently during busy periods.
- Made cocktails for customer enjoyment.
- Ensured customer satisfaction by providing excellent service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Head of front of house
Six by Nico
Aberdeen, Aberdeen City
11.2023 - 10.2024
- Achieved high standards of cleanliness with meticulous attention to detail.
- Provided exceptional customer service, resulting in increased client retention.
- Trained new team members for enhanced work efficiency and productivity.
- Fostered a welcoming environment by creating an inviting atmosphere.
- Set dining tables to prepare for diverse types of events, following strict service standards.
- Worked closely with chef and kitchen staff to confirm food and beverage services met customers' needs.
- Monitored condition of entire facility to verify all areas were clean, safe and comfortable for guests.
- Managed to meet the 2hr turnover on all tables consistently.
Waitress and Bar Staff
BrewDog
Ellon, Aberdeenshire
04.2021 - 12.2021
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Enhanced guest satisfaction through attentive and prompt service.
- Greeted and escorted guests to tables.
Waitress
The Grant Arms Café and BnB
09.2020 - 04.2021
- Providing excellent customer service and serving food and beverages to a high standard
- Getting there 1hr before service to set up café, assign bookings to tables and best prepare the café for service that day
- Creating a wide range of coffees with different milks, syrups and strengths
- Helping the customer feel comfortable within their surroundings
- Providing excellent customer service and a warm, friending environment
- Working hard under pressure during busy lunchtimes and maintaining the same high level of execution
- Cleaning (hoovering, sanitising, cleaning toilets, cleaning kitchen and coffee machine)
- Occasionally making up bedrooms and cleaning them of clients wishing to stay in the BnB
Education
Master of Science - Sport and Exercise Physiology
Leeds Beckett University
Leeds 09.2025 -
Bachelor of Science - Applied Sport and Exercise Science
Robert Gordon University
Aberdeen 09.2023 - 06.2025
HND - Health, Fitness and Exercise
NESCol
09.2021 - 06.2023
Skills
- Excellent communication
- Bar training
- Front of House (FOH) training
- Quick learner
- Menu memorisation
- Coffee brewing
- Bar cleaning and maintenance
- Positive attitude
Certification
Emergency Outdoor First Aid
Timeline
Master of Science - Sport and Exercise Physiology
Leeds Beckett University
09.2025 -
Bar staff member
The Drouthy Laird
11.2024 - 08.2025
Head of front of house
Six by Nico
11.2023 - 10.2024
Bachelor of Science - Applied Sport and Exercise Science
Robert Gordon University
09.2023 - 06.2025
HND - Health, Fitness and Exercise
NESCol
09.2021 - 06.2023
Waitress and Bar Staff
BrewDog
04.2021 - 12.2021
Waitress
The Grant Arms Café and BnB
09.2020 - 04.2021
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