Ellen Fraser
Aberdeen,Aberdeen City
Summary
A confident, highly motivated and organised professional, with complete proficiency in IT and phone use. Coupled with excellent communication, listening, and understanding skills, these help to demonstrate exceptional time management and prioritisation abilities - always ensuring tasks are completed efficiently and effectively. Skilled in accurate record keeping and maintaining a calm, clear mindset during high-pressure situations. Committed to delivering excellence through attention to detail and adaptability in dynamic environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior health care assistant
NHS Grampian
Aberdeen, Aberdeen City
2021.02 - Current
- Specialising in Forensic MH, frequently working with patients under strict legal paperwork from the Scottish Government, and would frequently partake in aspects of MDT discussions to ensure patients needs were being met.
- Utilising various IT packages like teams, Microsoft suite, DATIX, TRAKcare etc to ensure patient information was correct and collated appropriately.
- Regularly updating patient data and interpreting this data.
- Taking part in regular data audits to ensure GDPR and relevant privacy policies are being adhered to.
- Excellent IT and phone skills, and these are used consistently throughout the day to communicate effectively with all members of the with wider MDT.
- Creating rehabilitation activities to suit the needs of my patients, and tailoring these to their individual care plans.
Administrative officer
Transition Extreme
Aberdeen, Aberdeen City
2018.11 - 2020.08
- Generated written materials with meticulous attention to grammar and spelling. Always ensuring the customer service provided exceeds the company's expectations.
- Calculated bills for customer orders, collected fees and updated tracking system with new totals. Provided customers with accurate cost estimations.
- Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
- Proficient in various IT packages, including Microsoft suite. Utilising email, telephone and MSteams for daily communication between all members of the wider team and clients.
- Organised meetings and events guaranteeing professional results. Took minutes and thorough notes in meetings for distribution.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
Education
Master of Arts - Psychology
University of Aberdeen
Aberdeen 2018.09 - 2021.07
Skills
- Complete proficiency in IT and phone use
- Excellent and attentive understanding, listening and communication
- Time management and prioritisation of tasks
- Accurate and attentive record keeping
- Calm, clear and level headed mindset during high stress situations
- Highly motivated and organised
Certification
- BLS
- PMVA (level 3)
- M&H
- Food Hygiene (level 2)
Timeline
Senior health care assistant
NHS Grampian
2021.02 - Current
Administrative officer
Transition Extreme
2018.11 - 2020.08
Master of Arts - Psychology
University of Aberdeen
2018.09 - 2021.07