Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Certification
References
Custom
Timeline
Generic

Udoego O Ugwumadu

London,Hampstead

Summary

Professional with extensive experience in administrative support and client relations in dynamic environments. Expertise in Microsoft Office, data entry, and record management, ensuring high levels of accuracy and efficiency. Proven track record in managing VIP guest interactions and delivering exceptional client services. Focused on improving organizational productivity through effective scheduling and booking management.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

18
18
years of professional experience
17
17
years of post-secondary education
1
1
Certification

Work history

Senior health care assistant

Helping Hands Corporation
London, Hampstead
09.2023 - 03.2025
  • Worked in complex care, rehabilitation settings (mostly one to one). Supported with adapting to life changing circumstances.
  • Taught utilisation of enhanced equipment to effect patient care.
  • Assisted patients to improve mobility and independence.
  • Conducted over 5 risk assessments per Resident each day to increase safety measures.
  • Upheld dignity and respect whilst delivering personal care.
  • Monitored vital signs for accurate health records.
  • Provided emotional support, enhancing patient mental well-being.
  • Led staff training to develop care skills.
  • Coordinated discharge planning to ease transition home.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Strengthened team efficiency with clear, timely communication.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.

Seniour Health Care Assistant

Olive Healthcare Recruitment Agency
London, Camden
07.2021 - 09.2023
  • Worked for Four Seasons Care home and Cromwell Hospital.
  • Administered medication for effective pain management.
  • Complied with regulations and policies; upheld high standard of care.
  • Advocated on behalf of patients to secure resources.
  • Built trusting relationships through compassionate bedside manner.
  • Strengthened team efficiency with clear, timely communication.
  • Facilitated recreational activities enriching patient experience.
  • Managed patient documentation for improved record keeping.
  • Liaised with multi-disciplinary teams for coordinated care approach.
  • Assisted patients to improve mobility and independence.
  • Coordinated discharge planning to ease transition home.
  • Conducted risk assessments, increased safety measures.
  • Maintained strict confidentiality with sensitive patient information.

RGN Adult Nurse

The Royal Free, Wellington Hospital, Harley Street Clinic, UCLH, Addenbrooke's Hospital
London, Hampstead
08.2013 - 06.2021
  • Served as the first point of contact for patients and families, providing a welcoming and informative presence.
  • Coordinated appointments and managed patient flow to ensure efficiency and comfort.
  • Managed sensitive information with confidentiality and professionalism.
  • Developed strong conflict resolution and front-facing customer service skills.
  • Supported a multidisciplinary team, liaising with internal departments and external professionals.
  • Maintained records and performed admin duties in line with compliance and safety protocols.
  • Alleviated patient distress through empathetic communication and active listening.
  • Collaborated effectively with healthcare professionals to provide comprehensive care services.
  • Maintained sterile environment for reduced infection rates.
  • Assisted in complex medical procedures, ensuring success without complications.
  • Prioritised health problems to assist patients in complex, urgent or emergency situations.
  • Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
  • Supported physicians and consultants with tests and procedures.
  • Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
  • Facilitated research into [Area of study] and compiled information for technical papers.
  • Supported community health initiatives and delivered seminars targeted at specific patient groups.
  • Leveraged person-centred care to develop care plans and enhance recovery process.
  • Coordinated care across large wards based on patient priorities and requests.
  • Supported patients with critical conditions, planning and implementing targeted strategies for optimal recovery outcomes.
  • Assisted patients with healing and recovery after surgery.
  • Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
  • Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
  • Used oral, topical and IV medications to manage patient symptoms.
  • Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
  • Helped deliver stabilising and life-saving treatments during medical emergencies.
  • Assisted team with developing balanced care plans incorporating physical, mental and social needs.
  • Participated in health education programmes and nurse education activities in clinical and community settings.
  • Complied with quality healthcare standards to uphold hospital reputation.
  • Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
  • Oversaw, trained and mentored student and junior nursing staff.
  • Advised on dietary, nutrition and illness prevention.
  • Prioritised tasks effectively under pressure, ensuring seamless delivery of nursing services at all times.

Project Worker / Concierge Support Roles

Look Ahead Care Support and Housing Corporation
London, Archway
01.2009 - 12.2012
  • Delivered personalised support to vulnerable adults in residential environments.
  • Managed resident scheduling, appointments, and external engagements.
  • Performed administrative tasks including report writing, dealing with over 5 cases with positive results..
  • Liaised with external professionals and acted as point of contact for visiting personnel.
  • Handled reception duties including phone calls, welcoming visitors and handling enquiries.
  • Assisted in running community outreach and wellness programmes.
  • Incorporated feedback from stakeholders into project development, refining final outcome.
  • Coordinated with team members to ensure smooth execution of tasks.
  • Conducted regular meetings for transparent and efficient team collaboration.
  • Recorded daily data in work logs and completed written reports detailing daily work performance.
  • Kept safe, organised workspaces by closely monitoring site operations.
  • Stored materials and equipment safely to prevent loss or damage.
  • Operated various hand-held tools safely.
  • Identified worksite hazards and remedied or escalated to reduce risks.
  • Carried out activities in line with work schedule.
  • Communicated with equipment operators via verbal cues and hand signals to support safe movement.
  • Adhered to health and safety regulations on site at all times.
  • Dug trenches to exact width, length and depth requirements.
  • Reported risks and hazards to supervisor.
  • Maintained professional demeanour whilst dealing with difficult situations.
  • Managed front desk operations effectively during peak hours.
  • Greeted and checked-in guests promptly and professionally.
  • Actioned special requests to elevate guest stays.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.
  • Collaborated efficiently with team members for streamlined operations.
  • Provided personalised services to guests, improving their stay experience.
  • Coordinated transportation arrangements for timely pick-ups and drop-offs.
  • Reconciled floats and administered petty cash systems.
  • Improved team communication with regular status updates and meetings.
  • Monitored health and safety compliance on site visits ensuring safe working environment for all employees.

Senior Carer / Private Client Liaison Officer

Companions of London
London, Camden
01.2007 - 03.2008
  • Delivering bespoke one-to-one services, for high-profile private clients.
  • Organising personal care, transport and home services, arranging hospital appointments keeping detailed records, acting as personal concierge.
  • Provided companionship and coordinated client wellbeing activities with sensitivity and discretion.
  • Dealt tactfully with sensitive situations around end-of-life care, offering emotional support to families as well as residents themselves.
  • Maintained detailed records of patients' health conditions and treatments.
  • Coordinated hospital appointments for timely medical attention when required. Managed over 20 customer enquiries per day, keeping problems to bare minimum
  • Facilitated communication between family members and healthcare staff regarding resident's progress.
  • Monitored vital signs regularly for early detection of health issues.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Ensured cleanliness and tidiness of residents' quarters, promoting healthy environment.
  • Assisted residents with daily activities for maintaining quality of life.
  • Improved morale by creating positive and supportive atmosphere within facilities.
  • Alleviated distress through active listening and empathy skills.
  • Prepared nutritious meals catering to various dietary needs, supporting good health among residents.
  • Upheld dignity and privacy of residents during personal care tasks such as bathing and dressing.
  • Collaborated with multidisciplinary team to optimise patient outcomes.
  • Encouraged participation in social activities to foster sense of community amongst residents.
  • Liaised effectively with families regarding welfare of their loved ones ensuring transparency and trust in service provision.

Education

Diploma - Adult Nursing

City University London
10.2010 - 06.2013

Diplomas - Adult Nursing

City University of London
London
09.2010 - 06.2023

SAS Solicitor's Assistance & Support - Paralegal /Outdoor Clerk

Westminster Kingsway College
London
09.1993 - 06.1994

RSA Administration Level 3 - Business Administration / Health and Social Care

Hammersmith College, West London
London
09.1992 - 06.1993

Skills

  • Effective Communication skills
  • Professional phone etiquette
  • Good organizational skills
  • Pays attention to details
  • Office software proficiency
  • Accurate record management
  • Reception operations expertise
  • Team building
  • Problem-solving
  • Leadership qualities

Additional Information

Professional appearance and demeanour, Flexible, adaptable, and punctual, Multilingual: Basic conversational French, Passionate about delivering exceptional guest experiences, Comfortable with front desk technology and concierge software

Languages

English

Certification

EDUCATION & CERTIFICATIONS

Capital City College Level 1 Civil Service Training (July 2025) One week

City University London

Diploma in Adult Nursing | 2010 – 2013

City & Guilds / OCR 2009 -2010

Diplomas in Health & Social Care (Level 3) | Distinction

Barnet College (Paralegal Studies, Part-Time)

Legal Administration 2003 – 2008

References

References available upon request.

Custom

  • Customer Care in Healthcare
  • Equality & Diversity
  • Conflict Resolution & De-escalation
  • Manual Handling / First Aid / CPR
  • Risk Assessment & Confidentiality
  • Infection Control (transferable to high cleanliness standards in front-of-house roles)

Timeline

Senior health care assistant

Helping Hands Corporation
09.2023 - 03.2025

Seniour Health Care Assistant

Olive Healthcare Recruitment Agency
07.2021 - 09.2023

RGN Adult Nurse

The Royal Free, Wellington Hospital, Harley Street Clinic, UCLH, Addenbrooke's Hospital
08.2013 - 06.2021

Diploma - Adult Nursing

City University London
10.2010 - 06.2013

Diplomas - Adult Nursing

City University of London
09.2010 - 06.2023

Project Worker / Concierge Support Roles

Look Ahead Care Support and Housing Corporation
01.2009 - 12.2012

Senior Carer / Private Client Liaison Officer

Companions of London
01.2007 - 03.2008

SAS Solicitor's Assistance & Support - Paralegal /Outdoor Clerk

Westminster Kingsway College
09.1993 - 06.1994

RSA Administration Level 3 - Business Administration / Health and Social Care

Hammersmith College, West London
09.1992 - 06.1993

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Udoego O Ugwumadu