ELLEN FALCONER

• Fixed term contract from 4 November 2024 to 19 January 2025
• Maintaining a high level of stock presentation, promoting a welcoming environment
• Assisting customers in locating specific items to boost sales
• Replenishing floor stock and processing deliveries promptly, maximising product availability for customers

• Underwent initial training to provide an excellent level of customer service, consistent with the brand's high standards
• Role involved greeting and serving customers, receiving deliveries and replenishing stock, ensuring the presentation of merchandise was optimal, as well as keeping zones clean and tidy
• Handled cash/card transactions and maintained accurate till records
• Delivered excellent customer service by providing product information and answering any questions
• Attended a Ralph Lauren conference and awards ceremony in London with my manager, which provided a good opportunity to learn about the brand's history and future plans
• Paid for and attended an 'Introduction to Visual Merchandising' course at the Bluewater Learning Shop in January 2023

100 hours completed as a requirement of my college course, helping to supervise children's digital and art performance workshops with the Project Manager. Assisted with art installations, merchandise pricing, general office administration and created advertising posters for events.

1 weeks work experience as a requirement of my college course, mentored by a graphic designer.

I spent about 2 years helping out at an after school club, mainly working with younger children (up to about age 11), assisting with art and craft activities.