Elle Ashford
Tonypandy,Rhondda Cynon Taf
Summary
Dedicated professional with extensive safeguarding training and a strong commitment to achieving the best outcomes. Demonstrates empathetic understanding, patience, and resilience, ensuring effective communication with individuals of all ages. Highly organised with excellent punctuation skills and a deep knowledge of safeguarding procedures to ensure that all individuals are safe. Thrives under high-pressure situations while maintaining a friendly and approachable demeanour. Creative in play to stimulate children's imagination and culturally aware, fostering an inclusive environment.
Overview
7
7
years of post-secondary education
Work history
Teaching assistant in primary school
Cwm Clydach Primary School
Clydach Vale, Rhondda Cynon Taf
- Facilitated group activities during lessons which promoted team work and for children to socialise.
- Observed pupils closely in classroom to help develop my own skills of how to effectively communicate with children of different ages.
- Participated actively in parent-teacher meetings, discussing individual student progress and areas of improvement thoroughly but mainly observing to help gain experience.
- Enhanced children's understanding of complex ideas by simplifying and explaining concepts in a way which was exciting and fun to help keep them interested.
- Provided friendly, enthusiastic support to pupils in individual and group support settings to ensure every child felt heard and involved.
- Worked closely with teachers to help gain professional experience and learn new skills by listening to feed back given.
Bar staff member
The Lion Hotel
Treorchy, Rhondda Cynon Taf
- Managed customer disputes effectively by responding listening and making them feel heard and respected throughout the process, preserving the business reputation
- Completed end-of-day cleaning duties, leaving the bar ready for the next working day.
- Ensured customer satisfaction by providing excellent service.
- Checked identification to maintain legal compliance.
- Handled cash transactions.
- Helped organise and set up for big events.
- Restocked bar efficiently during busy periods
- Managed multiple booking and calls each shift
Customer service officer
Barclays
Pontypridd, Rhondda Cynon Taf
- Assisted colleagues during peak hours, ensuring overall productivity of the team and that our targets were met for the day.
- Handled multi-line phone system to help solve customers problems who were unable to make it into branch.
- Followed company guidelines to ensure consistent quality of service and for the safety of our customers.
- Met daily targets by efficiently managing workload within set timelines.
- Learnt new software systems rapidly, to help me progress and be able to do many roles in my job.
- Addressed customer queries, resulting in enhanced customer confidence.
- Resolved conflicts quickly whilst preserving positive business relationships.
Nursery nurse
Acorns
Cardiff
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
- Enhanced children's social development for improved interaction skills through arranging group activities and playdates.
- Supported individual learning needs of each child by implementing personalised strategies and plans.
- Improved language skills in toddlers using interactive storytelling sessions and song routines.
- Safeguarded and protected welfare of young children and ensured to follow the company guidelines to make any reports of concern to get the best help for any child at risk.
Education
GCSEs -
Treorchy Comprehensive School
Treorchy, Rhondda Cynon Taf 09.2014 - 06.2019
BTEC Extended Diploma - Health and Social L3
Coleg y Cymoedd
Nantgarw, Rhondda Cynon Taf 09.2019 - 06.2021
Skills
- Safeguarding training
- Hard working to achieve the best outcome
- Empathetic understanding
- Patience and resilience
- Organised and good punctuation
- Knowledge of safeguarding procedures
- Effective communication skills with all ages from experiences
- Work well under high pressure situations
- Friendly and bubbly personality which makes me approachable and allows for people to feel comfortable
- Creative in play to help with children's imagination
- Cultural awareness
Timeline
BTEC Extended Diploma - Health and Social L3
Coleg y Cymoedd
09.2019 - 06.2021
GCSEs -
Treorchy Comprehensive School
09.2014 - 06.2019
Teaching assistant in primary school
Cwm Clydach Primary School
Bar staff member
The Lion Hotel
Customer service officer
Barclays
Nursery nurse
Acorns