EllaRose Plummer
Bromham,Bedford
Summary
BSc Paramedic student with experience in healthcare, business and aviation sectors. Strong leadership and communication skills developed through roles in emergency care and hospitality. Driven to transition into business management, utilising strategic thinking and a disciplined approach to enhance organisational performance.
Overview
9
9
years of professional experience
Work history
Ambulance Care Attendant
Ambulance Response Group
Bedford
05.2024 - Current
- Provided compassionate care to patients during transport, ensuring their comfort and safety.
- Maintained accurate records post-trip to facilitate effective patient management.
- Engaged in professional development to enhance emergency response capabilities.
Coordinator
Medic Mentor
London
09.2020 - Current
- Coordinated large summer schools for aspiring medical students.
- Implemented risk management strategies to mitigate potential issues.
- Delivered educational sessions to large groups.
- Explored new opportunities whilst maintaining focus on core responsibilities.
Cabin Crew
Emirates Airlines
Dubai
11.2022 - 07.2023
- Delivered exceptional inflight service, ensuring personalised and attentive customer service.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
Administrative assistant
Medic Mentor
Leicester
09.2020 - 09.2022
- Supported accurate record-keeping with proficient data entry skills.
- Streamlined administrative processes for increased efficiency in the workplace.
- Interacted professionally with clients providing excellent service at all times.
- Improved customer satisfaction through prompt response to email and phone queries.
Waitress, Bar Tender & Barista
Greene King
Bromham, Bedford
09.2016 - 10.2021
- Provided personalised service to customers, improving overall dining experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Utilised professional communication skills to resolve customer complaints.
- Collaborated with kitchen staff to ensure order accuracy.
- Advanced team efficiency by assisting in training new waitstaff members.
Education
A-Levels - Psychology, Biology, Chemistry & Maths
Kimberley College / Sharnbrook Academy Sixth Form
Bedford 09/2018 - 06/2021
Bachelor of Science - Paramedicine
Edge Hill University
Manchester 09/2023 -
Doctor of Medicine - Medicine
Newcastle University
Newcastle upon Tyne 09/2021 - 09/2023
Skills
- Leadership excellence
- Customer orientation
- Teamwork
- Organisation
- Problem solving
- Conflict management
- Adaptability
- Time management
- Attention to detail
Timeline
Ambulance Care Attendant
Ambulance Response Group
05.2024 - Current
Cabin Crew
Emirates Airlines
11.2022 - 07.2023
Coordinator
Medic Mentor
09.2020 - Current
Administrative assistant
Medic Mentor
09.2020 - 09.2022
Waitress, Bar Tender & Barista
Greene King
09.2016 - 10.2021
A-Levels - Psychology, Biology, Chemistry & Maths
Kimberley College / Sharnbrook Academy Sixth Form
09/2018 - 06/2021
Bachelor of Science - Paramedicine
Edge Hill University
09/2023 -
Doctor of Medicine - Medicine
Newcastle University
09/2021 - 09/2023
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