Ella Valentine

• Effectively managed up to 16 members of F2F team.
• Lead in delivering the highest level of safety and security for the F2F team and ensuring the team is compliant with current legislation.
• Acted as safeguarding focal point for F2F team - following MSF F2F safeguarding policy as well as UK legislation.
• Led on performance management of the F2F team in line with fundraising targets.
• Led the recruitment process for the F2F team.
• Effectively managed all day to day aspects of the relationship with MSF site booking agencies and all other F2F suppliers.
• Achieved monthly targets in accordance with agreed KPIs.
• Prioritised tasks optimally, ensuring timely completion of all assignments.
• Facilitated staff development through inclusion in training and development activities.

• Improved effectiveness of F2F campaign through Mystery Shopping and strong agency management
• Improved campaign success by using the results of monitoring with campaign teams to improve their performance
• Increased efficiency and quality of campaigns by -

- Streamlining key processes such as Uniform and Equipment; Mystery Shopping; and Complaints

- Building collaborative relationships with internal and external partners

- Improving fundraiser engagement and training program

• Used F2F knowledge and abilities to gain experience and skills in tele-fundraising
• Gained understanding of skills specific to telemarketing
• Exceeded targets and effectively built support for Oxfam GB

• Led London's regional face to face team to deliver on regular giving targets and KPIs for Oxfam GB
• Led on Safeguarding and risk mitigation with an emphasis on empathy
• Line management of up to 15 individuals against industry leading performance KPIs
• Performance managed line reports, fostering an environment for individuals to develop and reach their potential
• Managed relationships with external recruitment agencies to ensure the highest quality of staff are recruited and retained
• Regularly carried out interviews
• Developed and carried out the recruitment, training and development of individuals and teams
• Produced regular reports in line with team KPIs, including fundraising results, retention data and no pay reports
• Resolved diverse and complex problems with a focus on results
• Led from the front in terms of field work as well as attitude and mentality
• Continued display of values of organisation and commitment to an anti-racist and feminist working approach
• Monitored and trained others on compliance to adhere to fundraising regulator and GDPR rules
• Management of stock - Uniform, PS Set Ups and IPad tracking/maintenance
• Organisation of Street and Private site logistics for F2F teams
• Vast experience campaigning and fundraising at multiple UK festivals including Glastonbury

• Produced consistent individual and team results - achieving highest SU rate globally
• Team Leading and coaching on street sites, private sites and festivals
• Coaching and developing team leaders
• Experience of carrying out interviews both solo and group
• Experience delivering high quality training
• Experience in helping to build and develop a successful regional F2F team from scratch
• Developed an in depth understanding of compliant and ethical fundraising and in depth familiarity with the IOF and GDPR guidelines

• Consistently have excelled in producing results for London’s regional team, individually achieving the highest SU rate globally
• Successfully led teams of fundraisers to consistently deliver results
• Motivated and inspired team members to reach their potential
• Lead section meetings and workshops
• Set records for the GB organisation

• Inspired members of the public to become committed regular donors to Oxfam

• Sought development and growth within my role

• Reframed expectations for what is possible having never fundraised before