Ella Pickering

• Company Overview: Recruitment Agency
• Requires advanced Microsoft abilities. The average shift requires the use of multiple applications, mainly Excel, Teams, Word, and Outlook. It is vital that I effectively use the software at the best ability to gather important information regarding candidates or clients.
• Entails an advanced level of critical thinking, at times I am faced with situations where information is not where it should be. Therefore, I must be critical about where it may be, and utilise every alternative solution available to me.
• Customer Service is one of the main aspects of the role. I am required to answer and call out multiple phone calls from and to customers and clients. I must ensure I am always speaking clearly and professionally to ensure that our clients and candidates are satisfied with the service they have received.
• The role requires a huge degree of punctuality. It is work-from-home based; therefore, it is important I ensure I am logged on and prepared to start my shift at my set shift start time, similarly, I must work to the end of my shift and ensure I log off at the correct time. I must also make time to attend the online monthly meetings that entail important information regarding the company and the role.
• Recruitment Agency
• Developed positive relationships with clients and candidates to ensure repeat business.
• Addressed candidate queries promptly, improving overall candidate experience.
• Handled sensitive information discreetly upholding confidentiality standards at all times.

- Opportunity provided by Manchester Metropolitan University

- Involved 1 day of shadowing a judge in Manchester Crown Court

- Opportunity to watch and assess court proceedings for high-profile, serious cases

- Maintained courtroom order, ensuring efficient proceedings.

- Supervised trial conduct of barristers.

- Opportunity to network with court staff

• Company Overview: Requires volunteering for a charity that supports clients who cannot obtain legal representation.
• As we are not qualified legal representatives and so cannot provide legal advice, I strive to provide the utmost support that is appropriate, this includes guiding clients around forms they need to sign, attending hearings with clients and providing a less complex version of what the judge has said thereafter.
• Requires volunteering for a charity that supports clients who cannot obtain legal representation.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-to-day duties accurately and efficiently.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Displayed energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Company Overview: Franchise that specialises in beverages.
• It was important I correctly made each drink tailored to the customer's preferences, for example, the correct sizes, milk, and syrups.
• I took vital responsibility when a customer declared an allergy. It was important I made them aware of our allergen policy and the steps we took to avoid cross-contamination.
• I worked well within a team to provide customers with their orders at a suitable time. Our number one priority was ensuring that each customer was satisfied with the service they were given.
• The environment had to be a safe and hygienic place for the customers to enjoy their items and for the team to work in. During quiet times within the shift, I would prioritise cleaning the café as well as in the places where we primarily worked.
• My customer service skills had to be at the highest standard during each shift. The role is hugely customer based and I needed to be prepared for every possible situation.
• I made personal connections with the customers.
• Asked to become a shift supervisor as well as train to be a coffee master, however, I was unable to pursue this as it was a part-time job, and my main priority was sixth form.
• Franchise that specialises in beverages.
• Implemented hygiene standards throughout café premises for public health safety compliance.
• Managed high volume orders during peak hours maintaining quality of service.
• Delivered exceptional service to customers for their enjoyment and comfort.
• Provided a welcoming atmosphere to customers, promoting return visits.
• Streamlined order taking process, reducing wait times for customers' convenience.
• Collaborated with team members during busy periods improving workflow efficiency.
• Upheld excellent relationships with regular clients fostering loyalty and repeat business.

• Company Overview: Sports Fashion retail institution
• It was important customers walked into a welcoming environment when entering the store, therefore I needed to interact with each individual politely.
• As a sales assistant, I helped the customers find everything they needed and provided alternatives if what they came in for was not present in our store. For example, sometimes I would guide customers through the process of ordering into the store where they could make a collection for their desired item.
• As a team, we had to work hard to prepare for stock to go out on the shop floor, as well as ensuring the shop was suitable at the end of the close-down shift.
• My money management skills had to be extremely sufficient when working on the tills. Making a mistake on the tills when dealing with payments could have cost the company.
• To note, I started as a seasonal assistant, however, due to my performance my manager kept me on as a permanent sales assistant.
• Managed till operations smoothly, reducing waiting time for customers.
• Collaborated effectively with team members to meet sales targets.
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• Assisted customers with product selection for optimal satisfaction.

• Prepared accurate end-of-day reports to reflect voter participation accurately.
• Assisted in setting up polling stations for smooth voter flow.
• Maintained confidentiality whilst handling sensitive voter information and documents.
• Exhibited excellent communication skills when addressing voters' questions or concerns.
• Streamlined operations by keeping the polling station tidy and organised.
• Demonstrated punctuality by arriving early for setup and staying till close down.
• Collaborated with team members to ensure a successful election day operation.
• Answered queries, providing clear information on the voting process.
• Upheld electoral rules and regulations for fair voting practices.

• Company Overview: Hairdressing salon, specialising in styling women's hair.
• I ensured our clients were comfortable during their appointments, providing them with refreshments, magazines, and a friendly persona.
• I kept the area clean and hygienic for clients.
• I Washed, dried, and styled hair, making friendly conversations with clients.
• I set up the senior stylists' workstations to ensure colleagues had everything ready for their service, such as mixed colours or certain tools they´d need during the appointment.
• I built a strong bond with my manager; she even asked me to volunteer to babysit for her son.

• Company Overview: Solicitors firm based in Barnsley, offering legal advice and support.
• My responsibilities mainly included assisting and shadowing the solicitors working at Howard & Co, I did numerous office jobs such as computer work, filing, taking notes and collecting things for the staff from other neighbouring firms. This gave me a sense of responsibility and allowed me to take the role seriously.
• I was able to go into the magistrates' court to shadow the solicitors and gather insight into the cases they were each dealing with.
• I was also able to sit in on an interview taking place at a police station.
• I was hugely thanked by the staff for being extremely professional and helpful within the work environment.
• I was able to take away a taste of the job I´d like to pursue in the future.
• Solicitors firm based in Barnsley, offering legal advice and support.