Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Joanne Milligan

Edinburgh

Summary

Hardworking and reliable hospitality Team Leader with experience in the food/bar service and retail industry.

I am seeking the opportunity to develop my skills and begin a career in sales where I can use my exceptional customer service, decision-making and leadership qualities to drive sales, build relationships and build my expertise.

I can bring professionalism, dedication and a friendly, approachable attitude to the table as well as skills in leading teams and working in high-stress environments. I am a confident and determined communicator and have proven success in implementing sales strategies to achieve targets in the past. I am keen to be a part of a driven company that is just as passionate about providing excellent customer service and increasing sales as I am.

Overview

6
6
years of professional experience

Work history

Bar team leader

JD Wetherspoon
Edinburgh
05.2024 - Current
  • Monitored sales performance, identifying trends to inform business strategy. (E.g. Measuring footfall after events/ average sales completed to inform sales targets on specific business days).
  • Consistently achieved or surpassed sales targets by providing friendly customer service and implementing successful sales strategies.
  • Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
  • Worked with senior management to devise and implement new changes to the day-to-day running of the pub.
  • Led a team of bartenders and support staff, fostering a collaborative work environment.
  • Maintained a steady and calm flow of business during peak rush periods such as the Edinburgh Fringe and New Year's Eve, ensuring staff were fully supported, and morale was upheld.
  • Trained Front of House and newly hired staff on restaurant policies and procedures, guest service techniques, and communication skills to ensure positive experiences.
  • Assisted in the daily management of the pub by delegating tasks, ensuring a steady and optimal workflow.
  • Handled customer complaints with diplomacy, resolving issues to ensure satisfaction, and maintain loyalty.

Bar associate

JD Wetherspoon
Edinburgh
09.2023 - 05.2024
  • Delivered quality food and beverage service to over 500 guests per shift.
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, enhancing overall customer experience.
  • Conducted ID checks in line with Challenge 25 rules and regulations.
  • Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
  • Inputted orders into POS systems quickly and accurately during peak periods.
  • Monitored alcohol consumption, tactfully managing situations to prevent over-intoxication.

Retail assistant

The Co-Operative Group
Glasgow
01.2022 - 05.2023
  • Greeted customers and offered friendly assistance with selecting products, and completing purchases.
  • Delivered an outstanding in-store experience through positive and attentive customer service.
  • Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
  • Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in an order which optimised stock flow.
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.

Retail assistant

Iceland Foods Ltd.
Edinburgh
04.2019 - 10.2021
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Processed online orders accurately and promptly for improved service delivery.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.

Education

Scottish Qualifications Certificate -

Broughton High School
Edinburgh
08/2015 - 06/2021

Skills

  • Full UK driving licence
  • Positive attitude, and excellent customer service
  • Strong communication and relationship-building skills with customers, colleagues, and higher management
  • Confident and persistent with ability to drive sales and meet targets
  • Literate in IT and Office applications (Teams, Word, Outlook, PowerPoint)
  • Strong decision-making and problem-solving skills under pressure
  • Team leadership and training experience
  • Professional attitude and adaptable to change, able to work well under high pressure
  • Organisational skills and efficient with time management

References

References available upon request.

Timeline

Bar team leader

JD Wetherspoon
05.2024 - Current

Bar associate

JD Wetherspoon
09.2023 - 05.2024

Retail assistant

The Co-Operative Group
01.2022 - 05.2023

Retail assistant

Iceland Foods Ltd.
04.2019 - 10.2021

Scottish Qualifications Certificate -

Broughton High School
08/2015 - 06/2021

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Joanne Milligan