ELLA-MAY JONES

Enthusiastic and reliable individual seeking a Retail Hospitality role with Costa Coffee. Experience in a customer-facing veterinary practice enhanced confidence, professionalism and attention to detail. Committed to delivering high-quality service while thriving in fast-paced environments. Eager to learn coffee crafting skills and create welcoming customer experiences.

• Reading, animals, teamwork, learning new skills and delivering great customer experiences.

Reading, animals, teamwork, learning new skills and delivering great customer experiences.

• Brownies/Scouts, Charity Fundraising, Spoke confidently with members of the public while raising money for charity., Developed resilience, confidence and communication skills.

I enjoy working with people and take pride in doing every job to a high standard. I'm friendly, reliable and adaptable, with a positive attitude and a willingness to learn. Through my volunteering, I've developed confidence in welcoming customers, working as part of a team and keeping busy environments organised and running smoothly. I enjoy helping others and understand that small interactions can make a big difference to someone's day. I'm excited by the opportunity to join Costa, where I can continue to develop my skills, contribute to a supportive team and deliver the warm, welcoming customer experience that Costa is known for.