- Health and Wellbeing: Strong interest in mental health and supporting positive wellbeing
- Fitness: Regular physical activity, promoting discipline and a healthy lifestyle
- Personal Development: Keen to continue learning
Ella-Mae Callaway
Horsford,Norfolk
Summary
Compassionate and reliable individual with a diverse background in education support, logistics, and hospitality. Currently working as an Educational and Pastoral Assistant, providing one-to-one and group support to individuals with emotional, social, and behavioural needs, with a strong focus on well-being and safeguarding.
Demonstrates excellent communication and interpersonal skills, with the ability to build trust and support individuals in a calm and empathetic manner. Previous experience as a delivery driver reflects strong organisation, independence, and time management, while roles in hospitality have developed resilience, teamwork, and the ability to perform effectively under pressure.
Committed to a person-centred approach, with a genuine interest in supporting individuals to improve their mental health, build confidence, and access appropriate services.
Overview
5
5
years of professional experience
Work History
Educational and Pastoral Assistant
Firside Junior School
Norwich, Norfolk
09.2024 - Current
- Collaborated with teachers to implement personalised education programmes, increasing student progress.
- Facilitated group activities to enhance social interaction and communication skills among SEN students.
- Provided emotional support during challenging situations, fostering resilience and coping strategies in pupils.
- Fostered inclusivity within the school community, encouraging acceptance and respect among all pupils.
- Managed behavioural challenges effectively, maintaining a positive learning environment.
- Improved classroom behaviour with the implementation of positive reinforcement strategies.
- Tailored teaching style to suit diverse learning needs, achieving increased engagement.
- Provided one-to-one support to students, promoting self-confidence and independence.
- Supported teachers in managing challenging student behaviour.
- Implemented visual aids during lessons; supported better information retention.
- Prioritised staff and student health, safety and welfare through diligent safeguarding.
- Followed safeguarding principles to identify and support distressed and vulnerable students.
- Sustained high levels of organisation with attention to detail.
- Handled confidential information, maintaining discretion and integrity.
- Supported staff members with administrative tasks, reducing workload stress.
Passenger Assistant
Norfolk County Council
Norwich, Norfolk
10.2023 - 08.2024
- Assisted children and school students in boarding safely, reducing accident risks.
- Supported passengers with learning disabilities or mobility issues during travel.
- Monitored passenger behaviour onboard to uphold a safe travelling environment.
- Managed challenging situations calmly, minimising service disruptions.
- De-escalated emotionally charged situations using appropriate behaviour management techniques.
- Coordinated with team members during peak hours to effectively manage large passenger numbers.
- Collaborated with drivers to plan optimal routes, avoiding delays and enhancing passenger satisfaction.
- Worked closely with drivers to facilitate smooth service operations.
- Maintained vehicle cleanliness for improved passenger comfort.
- Performed morning and afternoon school runs for students with varying mental health issues.
Delivery Driver
Evri
Norwich, Norfolk
07.2023 - 02.2024
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Strived to make deliveries on time to meet schedule demands.
- Utilised GPS and route planning software to optimise delivery routes and minimise fuel consumption and delivery times.
- Coordinated delivery schedules to maximise efficiency and meet customer expectations.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Adapted quickly to changing road conditions to support safe and timely deliveries.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Handled merchandise with care to ensure safe delivery.
- Maintained accurate delivery and collection records.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Reduced fuel costs with efficient route planning.
- Maintained vehicle cleanliness for a professional appearance.
- Assisted with minor vehicle repairs to reduce downtime during maintenance services.
Cook/Server
Greedy Grill
03.2022 - 09.2022
- Delivered quality food and beverage service to over 30 guests per shift.
- Enforced recipe and portioning standards to ensure consistency in food quality and customer satisfaction.
- Operated large-volume cooking equipment to produce batches of identical entrees and sides.
- Employed variety of cooking techniques based on requirements of individual dishes.
- Collaborated with experienced chefs to understand requirements of various cooking stations and dishes.
- Focused on detail to minimise mistakes and reduce risks in food preparation.
- Maintained brand image by keeping a neat personal appearance.
Bartender/Waitress
Gibraltar Gardens
04.2021 - 01.2022
- Prepared and served ordered beverages, including coffee, espresso drinks and cocktails.
- Mixed drinks and served wine, beer and non-alcoholic beverages for 50+ guests per shift.
- Demonstrated full knowledge of all menu items, contents and preparation methods.
- Maintained clean, safe environment through strict adherence to sanitation and safety requirements, ensuring customer well-being.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Processed cash, credit card and voucher payments using POS terminals.
- Monitored and recorded inventory levels, ensuring bar areas were well-stocked for efficient service during peak hours.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Actively assisted customers and created a welcoming atmosphere, enhancing overall dining experience.
- I displayed a positive and enthusiastic attitude towards customers and fellow team members.
- Acquired new skills rapidly through hands-on experience in diverse job roles.
- Pursued continuous learning opportunities to enhance skills and knowledge relevant to job roles.
- Actively assisted colleagues by offering support and collaborating to achieve team objectives.
- Operated effectively in dynamic settings, managing multiple tasks under pressure.
- Collaborated closely with team members, actively participating in task completion.
Education
BTEC Health And Social Care Level 2 -
City College Norwich
01-2022
GCSE Mathematics -
Hellesdon High School
01-2021
GCSE English Language -
Hellesdon High School
01-2021
GCSE English Literature -
Hellesdon High School
01-2021
Skills
- Behaviour management
- Safeguarding principles
- De-escalation strategies
- Reinforcement techniques
- Customer service
- Problem solving
- Time management
- Flexibility
- Team collaboration
- Emotional intelligence
- Emotional guidance
- Multitasking
Interests
Timeline
Educational and Pastoral Assistant
Firside Junior School
09.2024 - Current
Passenger Assistant
Norfolk County Council
10.2023 - 08.2024
Delivery Driver
Evri
07.2023 - 02.2024
Cook/Server
Greedy Grill
03.2022 - 09.2022
Bartender/Waitress
Gibraltar Gardens
04.2021 - 01.2022
BTEC Health And Social Care Level 2 -
City College Norwich
GCSE Mathematics -
Hellesdon High School
GCSE English Language -
Hellesdon High School
GCSE English Literature -
Hellesdon High School