- Reading
- Exercising
- Painting
Ella Keevill
Halton,Buckinghamshire
Summary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping individuals around me no matter the situation or circumstances to create a satisfying experience. Strong history of providing great service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
1
1
Certification
Work History
Coffee Barista
Halton Tennis Clubhouse
Halton, Buckinghamshire
09.2024 - I currently work here
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Operated tills efficiently during busy periods.
- Addressed customer feedback with professionalism, resolving complaints to maintain a positive cafe atmosphere.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Fostered a positive and welcoming atmosphere, engaging with customers to ensure a memorable cafe experience.
- Trained new staff members on coffee-making techniques, customer service standards, and operational procedures.
- Delivered consistent, high-quality service under pressure, ensuring customer satisfaction during busy periods.
- Described menu items to customers and suggested products based on stated preferences.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
RAF association
RAFA
Halton, Buckinghamshire
- I volunteered here as part of my Duke of Edinburgh award (Bronze, silver and Gold)
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
Assistant Teacher
Halton Combined school
Halton, Buckinghamshire
- Provided classroom support to pupils and teachers at Halton Combined School as Assistant Teacher during work experience.
- Provided one-to-one support to students requiring additional help, focusing on building confidence and academic skills.
- Assisted in planning and development of teaching materials, workbooks and class projects.
- Supervised students during non-classroom times, including lunch breaks and field trips, ensuring safety and well-being.
- Prepared teaching materials and resources, including visual aids and interactive elements, to enhance lesson delivery.
- Encouraged students to persevere with difficult tasks to prepare for later learning.
- Graded homework and tests and computed and recorded results using answer sheets or electronic marking devices.
Education
GCSEs -
John Colet School
Wendover , BuckinghamshireA-Levels -
John Colet
Wendover , BuckinghamshireSkills
- Teamwork
- Customer service
- Employee training
- Conflict resolution
- Time management
- Sales techniques
- Event planning
Interests
Certification
- Duke of Edinburgh awards. Bronze. Silver. Gold
- Holocaust educational trust ambassador
Timeline
Coffee Barista
Halton Tennis Clubhouse
09.2024 - I currently work here
RAF association
RAFA
Assistant Teacher
Halton Combined school
GCSEs -
John Colet School
A-Levels -
John Colet