Daniella Critten
Grimsby,North East Lincolnshire
Summary
Dedicated and people focused professional with extensive experience in customer facing roles including management in the hospitality sector and sales. Highly skilled in communication, conflict resolution and problem solving, with a proven ability to manage complaints and sensitive situations with professionalism, empathy and discretion. Recognised for creating a positive, supportive environments with in teams while maintaining high standards of service and organisation. Experienced in working with a diverse range of individuals and finding satisfaction helping others has motivated me to strive for success in a different working environment, bringing my well developed interperonal skills, emotional resilience and genuine commitment to to supporting individuals and communities.
Overview
15
15
years of professional experience
Work history
Coffee barista
Coffee in the park
Grimsby
2025.08 - Current
- Coordinated well with kitchen staff ensuring seamless service delivery.
- Built strong rapport with regular customers to foster loyalty.
- Managed cash transactions accurately to ensure financial integrity.
- Ensured consistent quality with careful preparation of all beverages.
- Maintained clean, hygienic workstation for enhanced café environment.
- Showcased creativity whilst developing seasonal drink menus.
- Initiated effective solutions for customer complaints or issues.
- Trained new staff members on coffee-making techniques to maintain standard quality.
Receptionist \ sales
DD fish supplies
Grimsby, North East Lincolnshire
2024.07 - 2025.08
- Utilised multi-line telephone system to manage incoming calls effectively.
- Ensured availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Assisted with administrative tasks, improving overall functionality of the day.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled complaints efficiently, ensuring customer satisfaction.
- Maintained accuracy in calculating discounts and commissions for customers and staff.
- Collaborated with logistics team for seamless operations.
- Managed team of staff for smooth daily operations.
- Coordinated and managed departmental projects for timely deliveries and quality outcomes.
Coffee shop manager
We1 heritage
Grimsby
2022.02 - 2024.07
- Improved customer satisfaction by implementing new service protocols.
- Set work schedules for staff to ensure optimal staffing levels at all times.
- Trained staff members, ensuring excellent customer service.
- Implemented health and safety regulations to ensure compliant operations.
- Oversaw regular maintenance of coffee machines and other equipment to prevent operational disruptions.
- Ensured fast service during peak hours by efficiently managing resources.
- Assessed performance of employees, providing constructive feedback when necessary.
- Nurtured relationships with customers, establishing a loyal customer base.
- Handled cash transactions with precision to maintain financial integrity.
- Ordered supplies and maintained inventory for uninterrupted shop operation.
- Introduced new menu items based on seasonal availability and customer preferences.
- Developed marketing strategies to increase café visibility in the community.
- Managed daily operations for smooth business functioning.
- Resolved customer complaints, enhancing company reputation.
- Coordinated with suppliers for timely delivery of products and ingredients.
- Followed opening and closing procedures to maximise security and timely opening of coffee shop [Number] days per week.
Receptionist manager
Healing manor
Healing
2021.02 - 2022.02
- Supervised all front desk activities for smooth daily operations.
- Handled customer queries via telephone and email with a high level of professionalism.
- Facilitated internal meetings by arranging meeting rooms and equipment timely.
- Implemented new filing system, resulting in improved document organisation.
- Collaborated with other departments for smooth functioning of hotel operations.
- Assisted receptionist during peak hours; improved customer service levels.
- Liaised with hotel departments to meet guest needs efficiently.
- Enhanced hotel reputation for first-rate service with professional, friendly demeanour.
- Routinely sanitised chairs, tabletops and reception area in line with cleaning protocols.
- Performed reception duties when needed, showcasing multitasking abilities.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Developed understanding of hotel costs and working with P&L statements.
- Liaised efficiently between departments to ensure seamless communication within the hotel operation process.
Breakfast host
Holiday inn express
Grimsby
2014.07 - 2016.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Receptionist
Bathrooms at source
Wandsworth, London
2011.08 - 2014.03
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Handled appointment scheduling to ensure smooth daily operations.
- Assisted with administrative tasks, improving overall functionality of the office.
- Assisted in sales of Bathrooms and accessories
- Semi trained up on designing bathrooms and how to use the software
Education
GCSEs -
Matthew humberstone
GrimsbyA-Levels - Horteculture
Grimsby college
Grimsby09.2012
Skills
- Working in customer service I have realised I am a great empath and very compassionate person
- Communication skills
- Safeguarding awareness
- Organisation and time management
- Teamwork
- Record keeping and attention to detail
- Problem solving
- Personal strengths consist of - ability to remain calm, adaptability, non-judgmental attitude and patience
Timeline
Coffee barista
Coffee in the park
2025.08 - Current
Receptionist \ sales
DD fish supplies
2024.07 - 2025.08
Coffee shop manager
We1 heritage
2022.02 - 2024.07
Receptionist manager
Healing manor
2021.02 - 2022.02
Breakfast host
Holiday inn express
2014.07 - 2016.08
Receptionist
Bathrooms at source
2011.08 - 2014.03
GCSEs -
Matthew humberstone
A-Levels - Horteculture
Grimsby college