Ella Hoti
Bishop's Stortford,Hertfordshire
Summary
Reliable and customer-focused individual with strong communication and problem-solving skills, coupled with friendly and approachable demeanour. Proficient in managing point-of-sale systems and providing exceptional customer service. Eager to contribute to positive shopping experience and drive sales.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work history
Barista
Hotis Car Wash & Cafe
Sawbridgeworth, Hertfordshire
2025.01 - 2026.09
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Offered personalised beverage recommendations, strengthening customer rapport.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Developed marketing strategies for seasonal beverages, effectively increasing customer uptake.
- Organised work areas to streamline bar operations and improve service speed by maintaining tidy and well-stocked spaces.
- Maintained cleanliness of the café area whilst preparing orders.
- Performed cash handling duties accurately to maintain financial integrity.
- Provided a welcoming atmosphere to customers, promoting return visits.
Retail worker
The Range
Bishop's Stortford, Hertfordshire
2026.05 - 2026.07
- Handled customer complaints in a professional manner, resolving issues promptly.
- Processed customer returns and exchanges efficiently at the sales counter. professionally maintaining high level of customer satisfaction.
- Conducted accurate price checks for customers at the checkout. for customers with accuracy ensuring trust and credibility.
- Promoted seasonal items or discounts effectively stimulating increased revenue.
seasonal Retail worker
B&M
Bishop's Stortford, Hertfordshire
2024.10 - 2024.12
- Assisted customers with product selection, leading to improved customer satisfaction.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Created attractive product displays that stimulated customer interest and purchases.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Performed price checks for customers with accuracy ensuring trust and credibility.
Education
GCSEs -
Forest Hall School
Stansted Mountfitchet, Essex 2019.09 - 2024.06
Skills
- Beverage presentation
- Milk heating techniques
- Beverage innovation
- Cash register use
- Customer complaint resolution
- Time management
- Peak hour reliability
- Multitasking
- Accountability
- Adaptive communication style
- Customer Service
- Equipment troubleshooting
Affiliations
- travelling
- music
- theatre
- acting
- gymnastics
Timeline
Retail worker
The Range
2026.05 - 2026.07
Barista
Hotis Car Wash & Cafe
2025.01 - 2026.09
seasonal Retail worker
B&M
2024.10 - 2024.12
GCSEs -
Forest Hall School
2019.09 - 2024.06